Role purpose:

• To drive the automation that helps the operation to be handled in a coordinated and collaborative way.

• To drive operational efficiency and continuous improvement through automation and implementing governance for incident, problem, change, configuration and other ITSMs.

• To lead governance with the managed service providers and internal divisions across the company.

• Lead third party NOC-NOC communications, alignments and SLAs.

• Staying up to date with industry trends.

Key accountabilities and decision ownership:

• Guide, mentor, and lead the team.

• Manage the team’s performance KPI’s, Development Plans.

• Deliver Mission Critical Programs under NOC.

• Manage and control the policies for incidents, change, configuration, asset and problems are being followed

• Do capacity enhancements on the policies based on what the policy recommends.

• Manage third party engagements and have proper operational SLA and alignments.

• Work with other key technology divisions for the goal toward the Service Operation Centre.

• Manage Process alignment and automation.

• Drive the process automation, auto correction, auto healing and other processes that can bring efficiency.

• Bring efficiency to incident and problem handling.

• Automate the configuration management and enable having control in managing configurations.

• Auto operation in activities that can be automated, including but not limited to Auto ticketing, Auto correlation.

• Align and execute key KPIs across the market.

• Handle initiatives and projects.

• Create a strong collaboration environment with the groups.

• Manage vendor performance.

• Other tasks that are given by the management.

Core competencies, knowledge, and experience:

• Technical know-how of NOC and Core operations.

• Applying Expertise and Technology

• Architecture concepts (Integration, Design, Process Management, Business Architecture, Information Architecture and Technical Architecture)

• Problem-solving and analytical skills.

• Creating, Innovating, Learning, Analyzing and Researching

• Delivering Results and Meeting Customer Expectations

• 5 Years of systems analysis and design experience is preferably in a highly complex environment (essential)

• Influencing and negotiating skills

• Excellent communication skills (verbal and written)

• Project management skills

• Collaboration and coaching skills (technical domain)

Must have technical/professional qualifications:

• Relevant Bachelor’s/Postgraduate Degree in Engineering.

• 7 years’ experience with 5 years in a telecommunications environment and 5 years in management role.

• Experience in project management.

How to Apply:

Interested and qualified applicants can apply online using THIS LINK