Responsibilities

Operational Management:

• Oversee the daily operations of the spa, including reservations, guest services, and cleanliness.

•  Develop and implement SOPs to enhance service quality and efficiency.

• Monitor inventory and coordinate with suppliers for procurement of spa products and equipment.

•  Ensure compliance with health, safety, and hygiene standards.

• Analyze financial reports to track revenue, expenses, and profitability.

• Implement marketing strategies to maximize spa revenue and guest satisfaction.

• Monitor and achieve sales targets for spa treatments, retail, and memberships.

• Recruit, train, and supervise spa staff, including therapists, receptionists, and attendants.

•  Develop staff training programs to maintain high service standards.

• Ensure exceptional guest service and satisfaction by maintaining service quality and addressing guest concerns promptly.

• Design and promote customized spa packages to enhance guest experiences.

• Collaborate with the marketing team to promote spa services and special offers

Job Requirements

Qualifications & Requirements:

• Diploma or Bachelor’s degree in Hospitality Management, Make-up or related field.

• Proven experience as a Spa Manager or in a similar leadership role.

• Strong leadership, communication, and organizational skills.

•  Knowledge of spa products, treatments, and industry trends.

•  Ability to work flexible hours, including weekends and holidays. 

How to Apply

We would like to invite applicants to submit their CVs in person at our head office Boston Partners Building on the 4th floor located at Bole Road, next to the Alem cinema building or send your CV via our email address at careers@kurifturesorts.com stating the position you want to apply at the subject line of the email. We only accept applications from 17/03/2025 to 23/03/2025. Please feel free to contact us for any further information via our email address.