Established in 1997, this company is a major player in Ethiopia’s edible oil production, commodity-exporting, and branded consumer goods distribution. It operates multiple business units, including a large-scale edible oil factory, a coffee export division, and a supply chain for oilseeds, pulses, and spices. The company also engages in equipment leasing and tender services, with operational centers across Ethiopia to ensure proximity to customers and suppliers. Committed to quality, reliability, and strong partnerships, it strives to be a socially responsible, world-class enterprise that drives development through entrepreneurship.

Job Summary

The receptionist is responsible for providing front-line administrative support to visitors, clients, and staff. This includes greeting guests, answering calls, scheduling appointments, handling inquiries, and performing a variety of clerical duties to ensure the smooth operation of the office. The role requires excellent communication skills, a professional demeanor, and the ability to multitask in a busy office environment.

Key Responsibilities

Front Desk Management:

• Greet and welcome visitors, clients, and employees in a professional and friendly manner.

• Direct visitors to the appropriate department or personnel.

• Manage the front desk area, ensuring it is clean, organized, and welcoming.

Communication Management:

• Answer incoming phone calls, direct calls to the appropriate personnel, and take

• messages when necessary.

• Handle general email inquiries and forward them to the respective department as needed.

• Ensure clear communication within the office and with external parties.

Scheduling and appointment coordination:

• Schedule meetings and appointments for staff members, ensuring all details are accurate.

• Maintain the meeting room schedule and ensure that rooms are prepared for meetings.

• Assist with travel arrangements and bookings for staff or clients as needed.

Clerical Support:

• Perform general office tasks such as filing, faxing, photocopying, and scanning documents' Maintain office supply inventory and reorder supplies when necessary.

• Assist with data entry and document preparation for various departments.

• Execute general service duties as directed by the immediate supervisor, ensuring tasks are completed efficiently and in alignment with organizational standards.

Visitor and Guest Management:

• Register guests, issue visitor badges, and maintain visitor logs for security purposes.

• Provide information and directions to visitors as required.

• Offer refreshments to visitors when appropriate and maintain a comfortable waiting area.

Mail and courier management:

• Receive, sort, and distribute incoming mail and packages.

• Coordinate outgoing mail and courier services, ensuring timely deliveries.

Office Support:

• Support other departments with administrative tasks, including preparing materials for meetings or presentations.

• Coordinate with office vendors and service providers for facility needs.

• Maintain the cleanliness and organization of common areas.

Handling requests and queries:

• Assist staff, clients, and visitors by answering questions and directing them to the appropriate person or department.

• Manage requests efficiently and ensure they are resolved or directed to the appropriate person.

Job Requirements

Education:

• A Bachelor's degree in business administration, communication, hospitality management, or a related field is preferred.

• Additional certifications in office administration or customer service are a plus

Experience:

• Minimum of 1-3 years of experience in a receptionist or front desk role, or in a customer service-oriented position.

• Proven experience in managing phone systems and office communications.

Skills & Knowledge:

• Strong proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

• Excellent verbal and written communication skills.

• Ability to multitask and manage time effectively.

• Familiarity with office equipment (e.g., fax machines, photocopiers, phone systems).

• Professional appearance and demeanor.

• Knowledge of office procedures and customer service best practices.

Languages:

• Fluency in English (both written and spoken).

Competence

Organization and Time Management:

• Ability to manage multiple tasks efficiently, prioritize, and meet deadlines.

• Strong organizational skills to maintain the reception area and ensure smooth operations.

Attention to Detail:

• Careful attention to detail when managing appointments, handling mail, and processing inquiries.

Communication Skills:

• Strong interpersonal skills to interact with visitors, clients, and colleagues in a professional manner.

• Clear and concise communication, both in person and via phone or email.

Customer Service Orientation:

• Ability to handle inquiries and requests with professionalism and a customer-first approach.

• Responds to client or visitor concerns promptly, providing excellent service.

Problem-Solving Abilities:

• Ability to handle challenging situations, such as managing high call volumes or difficult visitors, with patience and professionalism.

Confidentiality and Professionalism:

• Maintains confidentiality regarding sensitive company information.

• Demonstrates a high level of professionalism in interactions with visitors and staff. 

Adaptability and flexibility:

• Ability to adapt to changing priorities and manage unexpected tasks as they arise.

• Flexibility to take on additional administrative duties as required.

Tech-Savvy:

• Comfortable working with office software and communication tools, and able to learn new technologies as needed.

Team Player:

• Ability to work well with others in a team environment while contributing to the overall success of the office.

How to Apply

Interested Candidates can send their CV to eyobhailu@dereja.com with the subject line “Receptionist”