Job Expired
Customer Service Manager
Dashen Bank
Business
Marketing Management
Hamda Diksis,Assela
6 years
1 Position
2025-03-19
to
2025-03-28
maintain customer records
identify customer requirements
Accounting
Business Administration
Management
Economics
Full Time
Share
Job Description
Job Summary
The Customer Service Manager I will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Job Requirements:
Qualification
Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Experience
Minimum of Six (6) years of banking experience
Required Competencies
Strong leadership and skills to foster teamwork; develop and motivate staff, resolve conflicts as well as ability to provide direction in order to achieve organizational objectives.
Ability to lead, influence and drive change initiatives in support of business strategies within the branch.
Strong business acumen.
Strong communication and presentation skills including ability to develop proposals, concept papers, position papers, etc.
Strong interpersonal skills and ability to relate with and manage multi-cultural teams.
Strong expertise in strategic management project planning and budgeting, resource management, implementation as well as monitoring and evaluation.
Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
Strategic thinking and problem-solving skills.
Analytical and creative thinking skills.
Strong persuasion and negotiation skills.
Good customer relationship management skills (internal and external customers)
Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Effective stakeholder management.
Required Technical Competency
Understands the basic mechanisms of general financial products and services.
Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Project management skills.
How to Apply:
Interested and qualified applicants can apply online using THIS LINK
Fields Of Study
Accounting
Business Administration
Management
Economics
Skills Required
maintain customer records
identify customer requirements
Related Jobs
about 4 hours left
Minaye PLC
Marketing Intern
Internship
Internship
0 yrs
1 Position
Currently pursuing or Completed a Degree in Marketing, Business, Statistics or in a related field of study Duties & Responsibilities: - Assist in conducting market research and competitive analysis. - Collect, interpret, and present marketing data (e.g., campaign performance, customer insights). - Assist in preparing detailed reports and presentations for stakeholders. - Support digital marketing efforts (social media, email campaigns, SEO, etc.). - Collaborate with the team on brainstorming and strategy development.
2 days left
Yimaru Academy
Marketing Manager
Marketing Manager
Full Time
2 - 3 yrs
1 Position
Bachelor's Degree in Marketing, Business, Communication or in a related field of study with relevant work experience Duties & Responsibilities: - Develop and implement comprehensive marketing plans - Manage and grow Yimaru Academy’s presence on Facebook, Instagram, TikTok, LinkedIn, YouTube, and Twitter/X. - Develop and execute lead generation campaigns to attract potential students. - Ensure consistent brand messaging across all marketing channels. - Use analytics tools (Google Analytics, Meta Business Suite, etc.) to track campaign performance.
3 days left
Natural.et
Shop Sales For Natural Supplements Store
Sales Person
Full Time
0 yrs
1 Position
Completion of 12th Grade Required Gender: Female Working hours: Monday to Saturday, 2:30 in the morning to 12:30 in the Evening. Duties & Responsibilites: - In person sales with clients who come to shop. - Store Keeping and Stock Managment. - Tiktok Account Managment. - Live product selling on Tiktok - Making product videos on Tiktok. - Managing motorist - Submitting daily and weekly reports Required Skills: - The applicant needs to be fast learner, good at reading and writing proper English. - Needs to have a well working smart phone with a second sim card. - The person needs to dress properly suitable for shop. - Priority for persons with previous sales experience jobs. - Priority for applicants with previous do Tiktok or short videos online.
4 days left
Amesco Construction and Trading PLC
Marketing Manager
Marketing Manager
Full Time
3 - 5 yrs
1 Position
Bachelor's Degree in Marketing, Business Administration or in a related field of study with relevant work experience in a marketing management role Duties & Responsibilites: - Develop and implement strategic marketing plans aligned with business objectives - Manage and optimize multi-channel marketing campaigns (Digital, Social Media, Email, Content, Events) - Conduct market research and competitive analysis to identify trends and opportunities - Create compelling content and messaging that resonates with our target audience - Manage and track marketing budgets and provide regular reports on performance - Collaborate with cross-functional teams Required Skills: - Strong understanding of digital marketing principles and best practices - Excellent written and verbal communication skills
4 days left
Minaye PLC
Trend Researcher and Analysis officer
Analysis Officer
Full Time
0 - 2 yrs
3 Positions
Bachelor's Degree in Design, Marketing, Sociology, Trend Forecasting or in a related field of study with relevant work experience Duties & Responsibilities: - Research and identify current and emerging trends in design, interiors, materials, color palettes, sustainability, and consumer behavior. - Track industry reports, social media trends, trade shows, and cultural shifts. - Compile insights into clear and visually compelling trend reports and presentations. - Work closely with design, marketing, and product teams to align strategies with trends. - Assist in maintaining a trend library and database. Required Skills: - Strong observational, analytical, and visual communication skills. - Interest in furniture, interior design, fashion, or consumer lifestyle is highly desirable. - Familiarity with tools like Pinterest, WGSN, Instagram, Behance, and design blogs. - Proficient in Microsoft Office, Google Workspace, and presentation tools (e.g., PowerPoint, Canva, or InDesign).
5 days left
Boss Paint Factory
Paint Sales
Sales Officer
Full Time
1 - 3 yrs
1 Position
Master's or Bachelor's Degree in Marketing, Marketing Management, Sales or in a related field of study with relevant work experience preferably in paint manufacturing. Duties & Responsibilites: - Responsible for implementing sales and marketing strategies to maximize revenue - Develop and maintain client relationships, coordinate marketing campaigns, and support brand awareness - Execute sales plans - Develop and maintain strong relationships with clients, agents, and distributors - Conduct market research to identify new -markets