About the Company

ET-Stride Travel Agency is a dynamic travel service provider dedicated to delivering exceptional travel experiences for clients. With a focus on personalized service, the agency specializes in managing comprehensive travel arrangements, including accommodations, flights, and unique travel opportunities tailored to individual preferences. ET-Stride is committed to fostering strong relationships with clients and partners, ensuring seamless travel operations while adhering to industry best practices. By staying abreast of emerging trends and utilizing advanced booking technologies, the agency strives to enhance customer satisfaction and streamline travel logistics, making it a trusted choice for travelers seeking quality and reliability

Job Summary

The Marketing and Customer Service Officer plays a dual role in enhancing customer satisfaction and supporting marketing efforts. This position involves front desk reception, client interaction, phone support, and marketing outreach, ensuring excellent service delivery and efficient client engagement.

Key Responsibilities

Customer Service & Front Desk Operations

• Welcome and assist clients at the reception, ensuring professional and friendly experience.

• Address client inquiries, concerns, and requests in a timely and effective manner.

• Handle phone calls, provide accurate information, and escalate complex issues when necessary.

Marketing & Sales Support

• Respond to leads generated from social media advertisements and guide potential customers through service options.

• Clearly communicate travel service offerings and promotions to prospective clients.

• Assist in developing and executing customer engagement strategies to increase bookings.

Administrative & Coordination Tasks

• Maintain client records and ensure timely follow-ups for inquiries and service updates.

• Collaborate with internal teams to ensure seamless travel booking and coordination.

• Stay updated on industry trends and provide insights to improve customer engagement strategies.

Job Requirements

Qualifications & Requirements

• Education: Bachelor’s degree in marketing, Business Administration, Tourism & Hospitality, or a related field.

• Experience: At least 2 years of experience in customer service, sales, or marketing (preferably in the travel or hospitality industry).

• Skills:

  • Strong communication and interpersonal skills.

  • Customer-oriented mindset with problem-solving abilities.

  • Ability to multitask and handle inquiries professionally.

  • Proficiency in Microsoft Office and familiarity with CRM tools.

  • Knowledge of travel booking systems is a plus.

• Language: Proficiency in English and Amharic (additional languages are a plus).

How to Apply

Interested and qualified applicants are invited to send their updated resume to “lidiya.ashenafi@ethiojobs.net” with a subject line “Marketing and Customer Service Officer”