Job Title: Front Office Manager 

Location: Addis Ababa, Ethiopia 

Reports To: Founder/CEO

About the Company: Savor Addis Savor Addis is a premier dining destination known for its delicious, nourishing, and gourmet foods, drinks, and desserts served in an inviting ambiance. With 20 years of excellence, we continuously deliver memorable guest experiences. As we elevate our service standards and refine our brand, we are looking for a dynamic Front Office Manager to lead our guest relations and reception team with professionalism and warmth.

Key Responsibilities

• Guest Reception & Experience:
o Greet and welcome guests with professionalism, ensuring a positive first impression.
o Oversee guest check-in and seating processes, ensuring efficient and courteous service.

• Team Leadership & Training:
o Supervise and mentor the front office team, fostering a culture of excellence 
and teamwork.
o Develop and implement training programs to ensure staff are knowledgeable 
and capable of delivering top-tier customer service.

• Operational Efficiency:
o Manage reservations, waitlists, and guest flow to maximize seating efficiency and minimize wait times.
o Collaborate with other departments to ensure seamless operations during 
peak hours and special events.

• Customer Service Excellence:
o Address and resolve guest concerns promptly and effectively, turning challenges into opportunities for service recovery.
o Gather and analyze guest feedback to continually improve service standards and operational practices.

• Administrative Duties:
o Maintain accurate records of guest interactions, reservations, and feedback.
o Ensure compliance with company policies and operational procedures. 

Job Requirements

Qualifications

• Experience:

o Minimum of 3–5 years in a front-of-house role within the hospitality industry,  with at least 2 years in a supervisory or management position.

• Skills & Expertise:

o Exceptional interpersonal and communication skills, with a genuine passion 
for delivering outstanding customer service.
o Proven leadership abilities, with a track record of managing and motivating a 
diverse team and Strong organizational skills and the ability to manage multiple tasks efficiently in a fast-paced environment.

• Attributes:

o A proactive problem solver with a keen eye for detail.
o Adaptable, with the ability to thrive in a dynamic, evolving environment.
o Committed to maintaining high standards of service and operational excellence.

How to Apply

Interested candidates should send their resume and a cover letter outlining their relevant  experience by mentioning “Savor Addis-Front Office Manager to kenan.gebru@ethiojobs.net or hella.benti@ethiojobs.net