About the Company:  Savor Addis

Savor Addis is a premier dining destination renowned for delivering delicious, nourishing,  and gourmet foods, drinks, and desserts in an ambiance designed to impress. For 20 years, our commitment to quality and exceptional service has made every visit a memorable experience. As we embark on a brand revamp aimed at elevating our service standards and benchmarking against top-tier industry leaders, we are seeking an innovative leader to drive operational excellence.

Role Overview

As the Operations Manager, you will oversee and enhance all in-house operations, quality  control, and customer experience initiatives. Your strategic leadership will ensure every  aspect of our restaurant operates seamlessly, consistently meeting the premium quality our  guests expect. This role is ideal for a results-driven professional with a passion for excellence  in hospitality, team leadership, and process optimization.

Job Title: Operations Manager
Location: Addis Ababa, Ethiopia
Reports To: Founder/CEO

Key Responsibilities

Strategic & Operational Oversight:

o Develop and implement operational strategies that drive efficiency, service 
excellence, and quality consistency.
o Lead day-to-day restaurant operations, ensuring smooth coordination across 
all functional areas.

Quality Assurance & Service Excellence:

o Establish and enforce rigorous quality control standards for food, beverages, 
and overall guest service.
o Monitor and evaluate operational practices to ensure alignment with industry 
best practices and Savor Addis standards.

Customer Experience Enhancement:

o Champion initiatives to elevate the guest experience, ensuring every 
customer interaction is positive and memorable.
o Utilize feedback and performance metrics to continuously refine service 
delivery.

Process Efficiency & Team Leadership:

o Streamline processes across the operation, identifying opportunities for cost 
savings and performance improvements.
o Mentor, train, and inspire a diverse team, fostering a culture of excellence, 
accountability, and innovation.

Benchmarking & Innovation:

o Stay abreast of trends and best practices in the premium dining sector, 
drawing inspiration from top industry players.
o Implement innovative strategies to continuously push the boundaries of 
quality and service within the restaurant.

Job Requirements

Qualifications

• Experience:
o A minimum of 5–7 years in hospitality management or a related operational 
role, preferably in premium or high-volume dining establishments.

• Skills & Expertise

Strong leadership skills with proven experience managing diverse teams.
o Exceptional operational, organizational, and quality control acumen.
o In-depth understanding of customer service excellence and guest 
experience management.
o Proven ability to innovate and benchmark against industry leaders.

• Attributes:
o Results-oriented with a passion for quality and process improvement.
o Excellent communication, problem-solving, and decision-making skills.
o An ability to thrive in a fast-paced, dynamic environment while maintaining 
attention to detail. 

How to Apply

Interested candidates should send their resume and a cover letter detailing their relevant experience by mentioning “Savor Addis-operation Manager to- kenan.gebru@ethiojobs.net or hella.benti@ethiojobs.net
Join us as we redefine the dining experience in Addis Ababa, ensuring every visit to Savor 
Addis is a journey of quality, innovation, and delight