Job Expired

company-logo

Senior, Resource Mobilization & Customer Service Officer

VisionFund Micro-Finance Institution

job-description-icon

Business

Business Administration

Debre Birhan

1 Position

2025-03-25

to

2025-04-01

Required Skills

perform resource planning

assess project resource needs

Fields of study

Marketing

Management

Banking and Finance

Economics

Full Time

Share

Job Description

About the Organization:

VisionFund Micro Finance Institution (S.C) is an Institution established according to Proclamation No. 40/96 which currently amended to 626/2009 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. VisionFund is currently operating in five of the Regional States of the country. VisionFund MFI is currently looking for candidates for Senior, Resource Mobilazation & Customer Service Officer for North Regional Operations Office. The successful candidates will have skills and experience that meet the following requirements:

Major Responsibilities:

  • Ensures that branch and area targets with regard to Resource Mobilization are met

  • Ensures the Implementation of VF MFI’s saving policies and procedures.

  • Ensures that the deposit portfolio mix is in accordance with the institutional targets so as to mitigate the risk of capital loss.

  • Carries out the implementation of the Regions and branches resource mobilization plan.

  • Periodically reviews resource mobilization achievement and constraints and provide feedback accordingly.

  • In consultation with the Resource Mobilization & branch operations department manager and partners ensure the encouragement of women’s access to WMFI’s saving services

  • Put in place pro-active measures to reverse declining deposit trend, if applicable.

  • Assists the Resource mobilization & branch operation department manager in preparing annual plan of the Institution

  • Actively markets the deposits and other products and services of the VF MFI

  • Caries out focus group discussion (FGD) with prospective savers

  • Conducts active marketing campaign to attract saver in consultation with Regional Office and branch offices

  • Assists in market survey concerning deposit potentials of the Regions of operation

  • Provides technical assistant to branches with regard to account opening, resource mobilization, and saving withdrawal in accordance with the established procedures and policies of the VFVMFI

  • Ensures the provision of fast and quality customer service to client

  • Carry out proper customer closing account as per policy

  • Reports periodically on relevant issues related to saving services, and branch financial positions regarding saving.

  • Conducts field activities, such as but not limited to cash collection, account opening, withdrawal transactions in accordance with the duly set policies and procedures of the VFMFI.

  • Research on and write marketing intelligence and competitor analysis report for the saving mobilization & branch operation department Manager

  • Collects, compiles and analyses data to assess saving activities studies and presents report to this effect;

  • Provides input, support and necessary information to branches in managing saving programs

Job Requirements

  • MA/MBA/BA in Management/Banking/Marketing/Economics or other related field

  • At least 5/7 years’ relevant work experiences

  • TECHNICAL AND OTHER SKILLS

  • Excellent knowledge of saving principles and practices

  • Excellent knowledge of VF MFI’s saving policies and strategies

  • Good knowledge of data analysis techniques

  • Ability to provide guidance and assistance

  • Analytical skill

  • Oral and written communication skill

  • Strong interpersonal skill

  • Be a good trainer, facilitator, mentor, and coach

  • Very good communication (presentation) skills.

Terms of Employment: Permanent

Salary: As per the Institution salary scale

Closing Date: March 31, 2025

How to Apply

Candidates who fulfill the above requirements can submit only application letter, updated Curriculum vitae with names and addresses of up to 3 references and apply online VFE_vacancy@wvi.org Please make sure you mention the position Resource Mobilization & Customer Service Officer in the subject line of your email application.

Women applicants are highly encouraged to apply!

Fields Of Study

Marketing

Management

Banking and Finance

Economics

Skills Required

perform resource planning

assess project resource needs

Related Jobs

3 days left

Ethiopian Engineering Corporation

Camp Administrator (Hahu/HR/060/2025)

Camp Administrator

time-icon

Full Time

6 yrs

2 Positions


Bachelor's Degree in Management, Business Administration, Public Administration and related field of study with relevant work experience Duties & Responsibilities: - Oversee the daily operations of the construction camp, including accommodation, catering, maintenance, and security. - Manage and supervise camp staff, including cooks, cleaners, and security personnel. - Coordinate with project managers and other stakeholders to ensure the smooth functioning of camp operations. - Maintain accurate records of camp occupancy, inventory, and supplies. - Handle resident inquiries and complaints, ensuring issues are resolved promptly and effectively. - Develop and implement camp policies and procedures. - Monitor and manage camp budgets, ensuring cost-effective operations.

Adama

3 days left

Forward Logistics Technologies

Transport Sales Supervisor

Sales Supervisor

time-icon

Full Time

3 - 5 yrs

6 Positions


Bachelor's Degree or Diploma in Marketing Sales, Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Leading the transportation sales team to achieve sales goals. - Identifying and tracking new sales leads and transportation service contracts. - Work with the operations team to ensure service quality and delivery time. - Monitor market trends and competitors to adjust sales strategies. - Prepare timely sales performance reports and forecasts. - Ensure compliance with company policies and transportation regulations.

Addis Ababa

6 days left

Forward Logistics Technologies

Office Assistance to the CEO

Office Assistant

time-icon

Full Time

2 - 5 yrs

1 Position


Bachelor’s Degree in Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Manage the CEO’s calendar, appointments, and travel arrangements - Coordinate meetings, prepare agendas, and take meeting minutes - Draft, proofread, and format documents, reports, and presentations - Screen calls, emails, and communication on behalf of the CEO - Assist in planning company events, meetings, and executive activities - Maintain office files, documents, and confidential records - Handle follow-ups, reminders, and action items to ensure smooth workflow - Liaise with internal departments and external stakeholders - Perform general office duties and administrative support as needed Required Skills: - Excellent written and verbal communication skills - Strong organizational and multitasking abilities - High proficiency in MS Office (Word, Excel, PowerPoint) and digital tools - Ability to maintain confidentiality and work under pressure

Addis Ababa

6 days left

Forward Logistics Technologies

Call Center Agent

Call Center Representative

time-icon

Full Time

2 - 3 yrs

1 Position


Bachelor's Degree in Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Handle inbound and outbound calls related to shipment inquiries, order status, and delivery updates - Track, trace, and monitor shipments in real time - Communicate with drivers, warehouse staff, and operations teams to ensure timely deliveries - Resolve customer complaints, delays, and logistics-related issues professionally - Create and update customer records and shipment data in the system - Provide product, service, and process information to customers - Escalate complex issues to the supervisor or logistics team when necessary - Maintain call logs and follow standard operating procedures (SOPs) Required Skills: - Good knowledge of shipping processes, delivery cycles, tracking systems, and logistics terminology - Strong communication skills (verbal and written - Good computer skills (CRM systems, tracking software, MS Office)

Addis Ababa

about 22 hours left

Dodai Manufacturing

Customer Experience (CX) Manager

Customer Service Manager

time-icon

Full Time

5 yrs

1 Position


Bachelor’s Degree in Business Administration, Marketing, Engineering or in a related field of study with relevant work experience Duties and Responsibilities: - Lead the Customer Engagement Team managing call center, CRM, and ticketing with consistent service quality and empathy. - Improve response time, resolution rate, and satisfaction through automation, CRM optimization, and data-driven improvements. - Ensure prompt, professional handling of all customer inquiries, complaints, and requests across all communication channels.

Addis Ababa

about 22 hours left

National Election Board of Ethiopia

Election Operations Planning Expert

Operation Manager

time-icon

Full Time

5 - 7 yrs

1 Position


MA or BA Degree in Management, Economics, Law, Project Management, Business Administration, Public Administration or in a related field of study with relevant work experience Duties and Responsibilities: - Preparation of election Operation plan and report - Preparation of election Operation schedule - Prepare voting papers and documents and monitors the purchase

Addis Ababa