Customer Service Representative - Eye Clinic

Employer: GeezJobs (Recruitment Department)

Employment: Full-Time | Permanent

Place of Work: Gurd Shola, Addis Ababa - Ethiopia

Salary: 15,000 - 20,000 gross + Service Charge

Posted date: 16 hours ago

Deadline: April, 07/2025 (13 days left)

On behalf of our client, we are seeking a highly motivated and friendly individual to join our client's team as a Customer Service Representative. As the first point of contact for patients, you will play a key role in ensuring a positive and smooth experience for all visitors to the clinic. Fluency in English is a must for this role, and candidates with additional language skills are highly encouraged to apply.

Key Responsibilities:

• Greet patients warmly and make them feel welcome and comfortable.

• Schedule, confirm, and manage patient appointments efficiently.

• Answer phone calls and emails, responding to patient inquiries about services, procedures, and policies.

• Assist patients with the check-in and check-out process, ensuring accuracy in patient records.

• Collect and verify patient information, including insurance details.

• Maintain an organized, clean, and professional office environment.

• Support the clinic’s administrative tasks such as filing, data entry, and processing payments.

• Coordinate with the medical team to ensure timely patient care and follow-ups.

• Promote and provide information on additional services or products offered by the clinic.

• Address and resolve patient concerns in a calm and professional manner.

Job Requirement

Preferred Qualifications:

• 0-2 years of customer service experience (preferably in a healthcare or eye clinic environment).

• Fluency in English is required; additional language skills are a plus.

• Strong verbal and written communication skills.

• Friendly, patient-focused, and professional demeanor.

• Ability to handle multiple tasks in a fast-paced environment.

• Knowledge of basic office software (Microsoft Office, scheduling software, etc.).

• Experience with medical terminology or working in an eye care clinic is a plus.

How to Apply

Please submit your resume and a cover letter outlining your interest in the role and any relevant experience to recruitment1@geezjobs.com

with the subject line "Applying to Customer Service."