Job Expired

company-logo

Customer Service Manager – Mobilit-E Business

EASE Engineering PLC

job-description-icon

Business

Marketing Management

Addis Ababa

6 years

1 Position

2025-04-01

to

2025-04-16

Required Skills

monitor customer service

+ show more
Fields of study

Marketing Management

Full Time

Share

Job Description

We are seeking an experienced Customer Service Manager to lead our customer service operations. The ideal candidate will have a strong background in real estate, vehicle sales, or related industries and will be responsible for overseeing customer interactions, improving service quality, and driving customer satisfaction.

Key Responsibilities

  • Customer Experience Leadership: Develop and implement strategies to enhance customer service across all touchpoints.

  • Team Management: Lead and train a customer service team to ensure efficient and professional service delivery.

  • Process Improvement: Establish and refine service processes to improve efficiency and customer satisfaction.

  • Client Relations: Act as the main point of contact for high-value customers, resolving issues, and ensuring positive relationships.

  • Sales Support: Work closely with the sales and marketing teams to provide seamless customer interactions.

  • Complaint Resolution: Handle complex customer complaints and implement strategies to prevent future issues.

  • Performance Monitoring: Track and analyze key customer service metrics to drive continuous improvement.

Job Requirements

  • 6+ years of experience in customer service, preferably in real estate, vehicle sales, or a related field.

  • Proven track record of managing a customer service and improving service delivery.

  • Strong understanding of customer behavior, sales processes, and service excellence.

  • Excellent communication, negotiation, and problem-solving skills.

  • Ability to work in a fast-paced and dynamic business environment.

  • Proficiency in CRM systems and other customer service tools.

How to Apply

Interested candidates should submit their CV and a cover letter to jobs@ease-int.com

Fields Of Study

Marketing Management

Skills Required

monitor customer service

Related Jobs

about 2 hours left

ATTA Trading PLC

Market Manager – E-Commerce (Online Shopping)

Marketing Manager

time-icon

Full Time

2 yrs

1 Position


Bachelor's Degree in Marketing, Business, or in a related field of study with relevant work experience Duties & Responsibilities: - Develop and execute digital marketing strategies to drive traffic and sales on ATTA's online platform. - Conduct regular market research to identify new trends, customer needs, and competitor activities. - Plan and manage paid advertising campaigns (Google Ads, Meta, TikTok, etc.). - Oversee SEO/SEM strategies to improve organic visibility and rankings. - Coordinate with the content and design teams to optimize product listings and banners. - Monitor campaign performance using analytics tools; prepare and present reports. - Collaborate with the sales and product teams to align marketing efforts with sales goals. - Monitor campaign performance using analytics tools; prepare and present reports. - Collaborate with the sales and product teams to align marketing efforts with sales goals. - Collaborate with the sales and product teams to align marketing efforts

Addis Ababa

4 days left

Tracon Trading PLC

Marketing

Marketing Officer

time-icon

Full Time

0 yrs

1 Position


Bachelor's Degree in Marketing or a related field of study Duties And Responsibilities: - Oversee and manage the company's marketing campaigns, both internally and externally. - Prepare, plan, and project manage the publication of all publicity material to maximize brand promotion. - Create and implement marketing strategies and campaigns across various media channels, including social media, print, and digital. - Work with external PR agencies and vendors to execute marketing campaigns and activities. - Develop innovative ways to communicate the company message to existing and potential customers. - Contribute to the annual sales and marketing plan.

Addis Ababa

4 days left

Pixel Import and Export

Researcher (With Marketing Insight)

Researcher

time-icon

Full Time

1 yrs

1 Position


Bachelor's Degree in Marketing, Business, Economics or in a related field of study with relevant work experience Duties and Responsibilities: - Conduct qualitative and quantitative research on market trends, industry developments, customer behavior, and competitor activities - Initiate marketing campaigns after completion of research - Design, manage, and execute research plans to support business development and marketing initiatives. - Gather and analyze internal and external data to identify opportunities, gaps, or improvements. - Prepare detailed research reports, executive summaries, and strategic recommendations. - Develop and deliver compelling visual presentations of findings to internal staff and decision-makers. - Collaborate with marketing, sales, and leadership teams to translate research into actionable strategies.

Addis Ababa

about 2 hours left

EthSwitch S.C

Senior Product Management Officer

Product Officer

time-icon

Full Time

3 - 5 yrs

1 Position


MA or BA Degree in Marketing Management, Management or in a related field of study with relevant work experience, out of which 2 years in officer position.

Addis Ababa

1 day left

AYAT Share Company

Strategic Marketing Expert

Marketing Manager

time-icon

Full Time

4 - 8 yrs

1 Position


Master's or Bachelor's Degree in Business Administration, Management or in a related field of study with relevant work experience Duties & Responsibilities: - Design and conduct comprehensive market research studies. - Develop and implement research plans that align with the company's strategic goals. - Collect and analyze quantitative and qualitative data from primary and secondary sources.

Addis Ababa

1 day left

Emory University Ethiopia

Marketing and Communications Strategy Consultant

Marketing Officer

time-icon

Contract

5 yrs

1 Position


Master's or Bachelor's Degree in Communications, Marketing, International Development, Business or in a related field of study with relevant work experience Duties and Responsibilities: - Work with Emory University Ethiopia leadership team to develop a marketing and communications strategy that includes but is not limited to the following: - Social media strategy review - Identification of public engagement opportunities in Addis Ababa and more broadly across Ethiopia

Addis Ababa