Job Expired
Senior IT Support (Vacancy Code - IT 002/2025)
Ethiopian Engineering Corporation
ICT
Computer Science and Information Technology
Addis Ababa
2 years
1 Position
2025-04-03
to
2025-04-14
ICT performance analysis methods
Information Technology
Computer sciences
Full Time
Share
Job Description
Maintain IT computer systems and networks across the organization, resolving technical problems while managing end-user requests, such as installing software or configuring hardware
Top Roles and Responsibilities:
Basic troubleshooting: Diagnosing and resolving common computer issues like password resets, application crashes, connectivity problems, printer malfunctions, and basic hardware malfunctions
Hardware support: Setting up new workstations, installing peripherals (like monitors, keyboards, mice), replacing faulty hardware components, and managing hardware inventory.
Software installation and updates: Installing and updating standard software applications on user computers, including operating systems, office suites, and security software.
Network support: Assisting with basic network troubleshooting like connectivity issues, troubleshooting network cables, and addressing basic network printing problems.
Helpdesk support: Answering user calls, emails, and chat requests to provide technical support, logging tickets, and documenting issues.
Data backup and recovery: Performing basic data backups and assisting with data restoration procedures under guidance from senior technicians.
System monitoring: Monitoring system performance and alerting senior staff of potential issues.
Learning and development: Actively participating in training sessions to develop technical skills and stay updated on new technologies.
Job Requirements
Education: ·
BSC in Computer Science, IT-related fields · Other IT-related certifications
Experience: ·
2 years of Experience in senior positions
Critical criteria/Skill to be successful in this role:
Problem-solving skills
Communication skills
Customer service skills
Attention to detail
How to Apply
1. Ensure you fulfill the minimum set requirement.
2. If you fulfill the above requirement, then you are expected to fill and submit the form at THIS LINK
3. All those that do not fulfil the above requirements will be rejected automatically.
4. Only shortlisted candidates will be contacted.
Fields Of Study
Information Technology
Computer sciences
Skills Required
ICT performance analysis methods
Related Jobs
17 days left
SHANGTEX GARMENT MANUFACTURING ETHIOPIA PLC
IT Officer
IT Technician
Full Time
0 - 2 yrs
1 Position
Bachelor’s Degree in IT or in a related field of study with relevant work experience Age: Under 26 Duties & Responsibilites: - Responsible for the daily work of maintaining, managing, troubleshooting and other aspects of the factory network and its electronic equipment, ensuring the normal operation and updating of the equipment. - Install and maintain computer, server system software and application software, and provide software and hardware technical support. - Solve and eliminate various software and hardware failures, keep records, and regularly prepare system operation reports. It is necessary to accurately record the occurrence, handling process and results of each failure for subsequent analysis and improvement Required Skills: - Have a strong sensitivity to numbers and good calculation ability. - Strong problem-solving skills and attention to detail. - Ability to work well in a team environment.
2 days left
Zafro Furniture and Home Design Equipment Factory
System Engineer & IT Personnel
System Engineer
Full Time
3 yrs
1 Position
Education Background in a related field of study with relevant work experience
2 days left
Global Bank Ethiopia SC
Senior IT Program Management Officer
ICT Manager
Full Time
4 yrs
2 Positions
BSc Degree in Computer Science, Computer Engineering or in a related field of study with relevant work experience
2 days left
ZERGAW ISP
Software Engineer
Software Engineer
Full Time
1 yrs
1 Position
BSc Degree in Computer Engineering, Computer Science, Electrical Engineering or in a related field of study with relevant work experience Duties and Responsibilities: - Analyzing customer requirements and designing, building modules for existing ERP and other solutions. - Delivering the latest version of functional ERP and training users. - Consistently creating quality software that meets specific design and requirements on stated timelines.
3 days left
Gadaa Bank S.C
Senior Database and Integration Officer
Database Specialist
Full Time
4 yrs
1 Position
BSc Degree in Computer Science, Information Technology, Computer Engineering or in a related field of study with relevant work experience
3 days left
Repi Soap & Detergent PLC
Junior IT – Administrator
System Administrator
Full Time
2 yrs
1 Position
Bachelor's Degree in Computer Science, Computer Engineering, Communications Engineering, Software Engineering, Information Technology, Information systems or in a related field of study with relevant work experience Duties & Responsibilities: - Provide onsite and remote End user support. - Tracking & documenting support activities using ticketing system (JIRA). - Proactively understand, analyze, and research new technical problems when needed. - Implement applications and software upgrades, perform troubleshooting and fine tuning for users.