Job Expired
Customer Care Associate
Ethiochicken Ethiopia
Business
Marketing Management
Addis Ababa
1 years
1 Position
2025-04-05
to
2025-04-13
identify customer requirements
Management
Marketing & Salesmanship
Full Time
Share
Job Description
EthioChicken is a leading distributor of chickens to rural farmers in Ethiopia. We are a rapidly growing Company that believes in investing in our employees and offers them opportunities for career advancement. EthioChicken is an Ethiopian based company.
Our Vision:
Our vision is to provide one chicken per person per year through smallholder farmers.
Our Purpose:
Our purpose is making farmers of Ethiopia healthier and wealthier.
Job Summary:
The Customer Care associate is responsible for providing exceptional customer service to Ethio Chicken customers, addressing their inquiries, resolving complaints, and ensuring a positive customer experience. This role requires excellent communication skills and problem-solving abilities, and a commitment to customer satisfaction. The Customer Care associate will adhere to the established Customer Care Call Center processes and utilize the provided tools and resources effectively.
Duties & Responsibilities:
• Receive and professionally handle incoming customer calls.
• Greet customers, collect necessary information (Customer ID, name, contact details), and retrieve customer history from the system.
• Actively listen to customer concerns and inquiries and accurately record details in the designated tracking system (Appsheet).
• Provide initial responses to customers, assign query/complaint numbers, and clearly communicate next steps and expected timelines.
• Refer customer issues to the appropriate department (Logistics, Finance, ASM, RSM/NSM etc..) according to established protocols.
• Follow up with relevant departments/personnel to ensure timely resolution of customer issues.
• Provide regular updates (at least every two days) to customers on the status of their complaints.
• Proactively identify and escalate unresolved issues according to established escalation procedures.
• Confirm issue resolution with the department responsible and inform the customer of the resolution and Close resolved complaints/queries in the tracking system.
• Maintain accurate and up-to-date records of all customer interactions in the tracking system.
• Adhere to company policies and standards.
• Utilize provided tools and resources effectively (SharePoint-based Excel tracker, phone line, contact sheets, terms and conditions).
Job Requirements
Qualifications:
• Bachelor’s degree in Sales and Marketing, Management or related fields
• Minimum of 1 year experience in customer service.
• Excellent verbal and written communication skills in English, Amharic and Afan Oromo
• Proficiency in using computer systems and Microsoft Office applications
How To Apply
APPLICATION INSTRUCTIONS
Please title your application with the subject line: - "Customer Care Associate”.
Only candidates meeting the required qualifications are invited to send their applications (Cover Letter) including a detailed CV to
Women are highly encouraged to apply
Fields Of Study
Management
Marketing & Salesmanship
Skills Required
identify customer requirements
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