Position: Intermediate Customer Service Officer

Place of Work: Branch Offices around Addis Ababa/Central East Regional Operation/

Opening Date: April 05, 2025

About the Organization:

VisionFund Micro Finance Institution (S.C) is an Institution established according to proclamation No. 40/96 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. VisionFund is currently operating in five of the Regional States of the country.

VisionFund MFI is currently looking candidates to fill the following vacancies for batch recruitment for Intermediate Customer Service Officer role. The successful candidates will have skills and experience that meet the following requirements:

Major Responsibilities

Promotion & Marketing

• Assists in conducting market research and survey activities;

• Solicits new loan accounts in accordance with specific periodic performance targets prescribed in the branch business plan;

• Conducts active marketing campaign to attract new clients;

• Orients prospective clients about VISIONFUND MFI products;

• Assists the branch manager in preparing annual plans and budget;

• Caries out focus group discussion (FGD) with clients.

Managing loan and saving process

• Receives loan applications and perform credit appraisal on loan applicants and his/her surety/ guarantor, if any;

• Conducts inspection and/or appraisal of any property being offered as collateral;

• Prepares and presents credit applications to the branch credit committee for approval and arrange venue for loan;

• Prepares schedules and disburses loans and collects repayments 

• Daily handover all collected cash to the teller/cashier

• Assess client history & performance to recommend for repeat loan

• Member of loan committee

• Submits periodic reports and statistical data to the branch manager

• Handles the minimum number of clients set for the position

Managing Portfolio Quality

• Closely monitors loan payments and ensures zero tolerance against past due;

• Effectively negotiates with clients in arrears;

• Undertakes timely follow up and analysis of past due loans and proper documentation thereof;

• Assists other loan officers in managing delinquency crisis;

• Conduct regular visit to clients at their business sites before, during and after disbursement and build strong relations with them.

Others

• Acts as an alternate to any Customer Service Officer who is absent or who is on-leave                                                                                                                                 

• Carries out other related duties as assigned by the supervisor.

Job Requirements

MINIMUM QUALIFICATIONS

A)  EDUCATION/TRAINING & EXPERIENCE: 

• A minimum of College Diploma or BA Degree in Rural Development, Accounting, Management, Business Administration, Marketing, Economics, Cooperatives, Agriculture, Agricultural Economics, Animal Science or related fields. 

• Minimum of 2 years and above experience in micro finance Institutions or related organizations.

• Demonstrated technical ability, sound judgment, ability to interact and work effectively with others at all levels;

• Determined personality with initiative, perseverance and the ability to motivate and manage a team;

• Capability and willingness to take responsibility and highly developed sense of integrity

• Good knowledge in economic and financial topics; 

• Good analytical and problem-solving skills;

• Excellent written and oral communication skills.

Closing Date: April  9, 2025

How To Apply

Candidates who fulfill the above requirements can submit the application letter, updated curriculum vitae with names and addresses of up to 3 references and non-returnable copies of credentials in person to: VF MFI Branch offices located at Lideta, Kirkos, Main Branch, Kolfe, Lafto, Kality, & Shola Branches or Central area office Located around Gerji Mebrat/Addis Ababa.

Women applicants are highly encouraged to apply