About the job

Under the supervision of the Protection case management officer, the Protection Assistant – PCM caseworker will implement the general protection case management activities in line with international standards, best practices, and DRC protection monitoring guidelines. She/he will be engaging in identification, assessment, planning, intervention, follow-up, and conducting satisfaction survey for professional case management processes in support of vulnerable beneficiaries

Duties and Responsibilities:

Your main duties and responsibilities will be:

Technical Responsibilities:

• Implement assigned general protection case management activities in line with international standards, best practices and DRC protection monitoring guidelines.

• Identify and receive referrals fo individual facing d/t protection risks and provide tailored protection case management, including maintaining strict protocols for safety, international and national standards and procedures, confidentiality and consent;

• Conduct intake interviews with individuals identified during outreach work or referred by other agencies and open a case if vulnerability criteria are met.

• Carry out comprehensive protection risk assessments for each client after receiving their consent. Consider emotional, behavioral and social factors that affect their psychosocial well-being as well as protection and risk factors.

• Develop a tailored case plan or safety plan with the survivor, based on the needs identified during the assessment and Conduct identification, assessment, planning, intervention, and follow-up for professional case management processes in support of vulnerable beneficiaries.

• Seek support from the protection manager or protection case management specialist to solve complex and particularly sensitive cases and participate in debriefing sessions;

• Will work with community structures, and other partner organization representatives and have a frequent contact with the beneficiary community.

• Responsible to assist in establishing standard integrated protection case management center that can accommodate and ensure socially and culturally relevant services.

• Follow-up case management activities and provide reports on weekly, monthly, and quarterly basis to the case management officer/Supervisor based in Shire.

• It also requires the post holder to conduct referrals of beneficiaries to different services providers and recommend case closure based on the level of improvement of individual beneficiaries.

• Support protection monitoring team while they mmonitor protection trends, needs in DRC’s areas of intervention, and recommend activities and responses for DRC’s and other agencies.

• Ensure ethical and statistically sound data collection, analysis and protection reports procedures and aanalyse disaggregated protection related data to inform programming and response activities.

• Ensure proper documentation of all cases including means of verification, assessments and case studies

• Carry out any additional protection activities as assigned from the protection manger;

Report writing and documentation

• Ensure the maintenance and regular update of case management database and other relevant trackers;

• Responsible for entering client data on the DRC Case Management IM system or excel forms (as appropriate) in a timely manner

• Participate in individual supervision sessions on a weekly basis with the Protection manager/ protection coordinator, bringing immediate attention to any case of special/emergency needs;

• Participate in internal case conferences/ technical review of cases, team meetings, training, and workshops as scheduled by the supervisory and management team;

Job Requirements

About you

• Minimum of 1 year experience in an entry to mid-level position in humanitarian protection or relevant social service field;

• Experience in direct implementation of Community-Based protection activities

• Proven record of community engagement and consultation, such as assessments, trainings, workshops, or awareness sessions

• Technical understanding of core protection concepts, prevention and response strategies in line with best practices and ethical data collection and data protection protocols;

• Experience in identifying and responding to needs of particular vulnerable individuals of people of concern based on protection risks, age, gender, and diversity analysis, and/ or other criteria;

• Strong planning, organizational, analytical and problem-solving skills with the ability to work both independently and within a team;

• Integrity, strong work ethic, and ability to consistently meet deadlines under pressure;

• Commitment to learning and implementing organizational policies and procedures;

• Full proficiency in Microsoft Office, including Word and Excel; proficiency in Kobo and other data collection/analysis tools desirable

EDUCATION: (include certificates, licenses, etc.)

• University degree in social work, social science, law or other relevant field from a recognized institution.

LANGUAGE: (indicate fluency level)

• Excellent skills in speaking, reading and writing English, and Tigrigna

In this position, you are expected to demonstrate DRC’ five core competencies: 

Striving for excellence: You focus on reaching results while ensuring an efficient process. 

Collaborating: You involve relevant parties and encourage feedback. 

Taking the lead: You take ownership and initiative while aiming for innovation. 

Communicating: You listen and speak effectively and honestly. 

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: up to 31 Dec 2025

Required Employee: 3

Band: I2 – Non-Management

Designation of Duty Station: Sheraro, Tigray

 Start date: Soonest possible

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for National employees; please refer to drc.ngo under Vacancies.

How To Apply

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English using THIS LINK

Applications sent by email will not be considered.

Closing date for applications: 21st April 2025

For further information about the Danish Refugee Council, please consult our website drc.ngo.