Employer: Dashen Bank

Employment: Full-Time | Permanent

Place of Work: Gewane - Ethiopia

Posted date: 4 days ago

Deadline: April, 14/2025 (5 days left

Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer inquiries, handle cash and non-cash transactions and all customer requests at the branch.

Job Requirements

• Bachelor's Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields

Experience

• At least four (4) years of banking experience.

Technical Competencies

• Understands the basic mechanisms of general financial products and services.

• Good knowledge of Bank’s accounting and procedures.

• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

• Excellent command of Microsoft Excel and good command of Microsoft Visio.

Behavioral Competencies

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

• Creativity and innovation skills.

• Action oriented.

• Quality focus and attention to detail.

• Professionalism and integrity in line with Dashen Bank values.

• Good oral and written communication skills.

• Critical and analytical thinking and problem solving skills.

• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skills (internal and external customers).

• Risk awareness and focus - demonstrates an understanding of risk management practices, standards and regulatory requirements.

Place Of Work Gewane Branch

How to Apply

In order to apply for this Job Posting, click THIS LINK