Job Expired
Senior Customer Service Officer - Cash I
Dashen Bank
Business
Business Administration
Gewana
4 years
1 Position
2025-04-09
to
2025-04-14
provide high quality customer service
Accounting
Business Administration
Marketing Management
Business
Management
Information Technology
Economics
Full Time
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Job Description
Employer: Dashen Bank
Employment: Full-Time | Permanent
Place of Work: Gewane - Ethiopia
Posted date: 4 days ago
Deadline: April, 14/2025 (5 days left
Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer inquiries, handle cash and non-cash transactions and all customer requests at the branch.
Job Requirements
Bachelor's Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields
Experience
At least four (4) years of banking experience.
Technical Competencies
Understands the basic mechanisms of general financial products and services.
Good knowledge of Bank’s accounting and procedures.
Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Excellent command of Microsoft Excel and good command of Microsoft Visio.
Behavioral Competencies
Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
Creativity and innovation skills.
Action oriented.
Quality focus and attention to detail.
Professionalism and integrity in line with Dashen Bank values.
Good oral and written communication skills.
Critical and analytical thinking and problem solving skills.
Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skills (internal and external customers).
Risk awareness and focus - demonstrates an understanding of risk management practices, standards and regulatory requirements.
Place Of Work Gewane Branch
How to Apply
In order to apply for this Job Posting, click THIS LINK
Fields Of Study
Accounting
Business Administration
Marketing Management
Business
Management
Information Technology
Economics
Skills Required
provide high quality customer service
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