Job Expired

company-logo

IT Assistant (AfCDC)

African Union

job-description-icon

ICT

Computer Science and Information Technology

Addis Ababa

2 years - 3 years

1 Position

2025-04-10

to

2025-05-03

Required Skills

computer science

+ show more
Fields of study

Information Technology

Computer sciences

Full Time

Share

Job Description

Employer: African Union Commission (AUC)
Employment: Full-Time | Contract
Place of Work: Addis Ababa - Ethiopia
Salary: US $ 55,174.63 (annual)
Posted date: 6 days ago
Deadline: May, 03/2025 (24 days left)

AU Values

• Respect for Diversity and Teamwork

• Think Africa Above all

• Transparency and Accountability

• Integrity and Impartiality

• Efficiency and Professionalism

• Information and Knowledge Sharing

Please download the African Union CV template here. Kindly fill it out correctly and upload it to the "Resume" tab of your profile. This is MANDATORY.

Purpose of Job

The IT Assistant, under the supervision of the IT Officer, will be responsible for providing daily routine IT support to staff at the Africa CDC headquarters. The incumbent will assist in ensuring the smooth operation of IT systems, troubleshooting hardware and software issues, and providing technical assistance to users as needed.

Main Functions

  • Provide routine IT support to Africa CDC staff to ensure smooth and effective operation of IT systems.

  • Perform hardware and software troubleshooting support

  • Provide timely technical assistance to users and supporting the overall functionality and maintenance of IT infrastructure.

  • Collaborate with the IT Officer to address system challenges, enhance user productivity, and maintain optimal system performance.

Specific Responsibilities

  • Provide first-line technical support to users experiencing IT-related issues.

  • Install, configure, and troubleshoot hardware and software applications.

  • Monitor and maintain computer systems and networks.

  • Respond promptly to service requests and support tickets, resolving issues in a timely manner.

  • Assist in the setup and maintenance of IT infrastructure including servers, printers, and network devices.

  • Ensure the security and integrity of IT systems by implementing appropriate measures and protocols.

  • Provide basic IT procedures and best practices training to users.

  • Document IT procedures, configurations, and troubleshooting steps.

  • Collaborate with other IT staff to implement new technologies and upgrades.

  • Stay updated on emerging technologies and industry trends relevant to the organization's IT needs

  • Perform any other related duties as may be assigned.

Job Requirement

Academic Requirements and Relevant Experience

  • Bachelor’s degree in information technology, Computer Science, or a related field with at least 2 years of experience in providing IT support in a professional environment OR Diploma in information technology, Computer Science, or a related field with at least 3 years of experience in providing IT support in a professional environment

  • Experience working in a regional, international organization, international NGOs or multinational organization is an added advantage

  • Proficiency in troubleshooting hardware and software issues.

  • Familiarity with Microsoft Windows and Office Suite, as well as common networking protocols.

  • Experience with IT ticketing systems and remote support tools.

  • Ability to work independently and prioritize tasks effectively.

  • Relevant certifications (e.g.,CCNA, CompTIA A+, Microsoft Certified IT Professional) would be an advantage.

  • Knowledge of ITIL principles is desirable

Required Skills

  • Proficiency in IT tools including Microsoft Office (MS-Word, MS-Excel, MS-Power Point, Teams etc.) and ERP

  • Server management

  • Network Administration

  • Hardware and software maintenance

  • Strong communication and interpersonal skills.

  • Ability to work in a multi-cultural environment

  • Ability to give attention to details and to work effectively under pressure.

  • Proficiency in any of AU official working languages (Arabic, English, French, Kiswahili, Portuguese, or Spanish).

Leadership Competencies

  • Developing Others

  • Risk Awareness and Compliance L1

  • Flexibility L1

Core Competencies

  • Accountability awareness and Compliance

  • Communicating Clearly

  • Learning Orientation

  • Teamwork and Collaboration L1

Functional Competencies

  • Job Knowledge and information sharing:

  • Task Focused

  • Trouble shooting

  • Continuous Improvement Awareness

Footer

TENURE OF APPOINTMENT:

The Appointment will be made on a fixed term contract for a period of one (1) year, of which the first three (3) months will be considered as a probationary period. Thereafter, the contract may be renewed for a similar period subject to funding availability, satisfactory performance and agreed deliverables.

GENDER MAINSTREAMING:

Africa CDC is an equal opportunity employer, and qualified women are strongly encouraged to apply.

LANGUAGES:Proficiency in one of the AU working languages (Arabic, English, French, Kiswahili, Portuguese, and Spanish) is mandatory and fluency in another AU language is an added advantage

REMUNERATION:

The salary attached to the position is an annual lump-sum of US $ 55,174.63 (GSA5 Step 5) inclusive of all allowances for internationally recruited staff, and US$ 22,656.97 inclusive of all allowances for locally recruited staff of the African Union .

Applications must be submitted no later May 3, 2025 11h59 p.m. EAT.Only candidates who meet all job requirements and are selected for interviews will be contacted.

-Consideration will be given only to those candidates who have submitted a fully completed online application with a curriculum vitae (CV), an African passport, and the required academic qualifications, such as Diplomas, Bachelor's degrees, Master's degrees and any relevant certificate in line with the area of expertise.-Africa CDC is an equal opportunity employer, and female candidates are strongly encouraged to apply.-Candidates from less represented countries within the African Union are strongly encouraged to apply for positions that fit their profiles. These countries include Algeria, Angola, Cape Verde, Central African Republic, Comoros, Egypt, Equatorial Guinea, Eritrea, Eswatini, Guinea, Guinea-Bissau, Liberia, Libya, Madagascar, Mali, Morocco, Namibia, Niger, Sahrawi D.R., Sao Tome and Principe., Seychelles, Somalia and Tunisia.

How to Apply

Apply using THIS LINK

Fields Of Study

Information Technology

Computer sciences

Skills Required

computer science

Related Jobs

4 days left

Aschalew Mehari Bezabih

Odoo Developer

Software Developer

time-icon

Full Time

2 yrs

1 Position


Bachelor’s Degree in Computer Science, Software Engineering, or in a related field of study with relevant work expereince Duties & Responsibilites: - Lead Registration and Management - Both built-in email communication and mass email campaigns - Design, develop, and test Odoo modules and features. - Customize existing Odoo modules based on business requirements. - Integrate Odoo with third-party systems using APIs. - Upgrade and maintain Odoo versions and resolve bugs/issues.

Addis Ababa

5 days left

Oda Hulle General Hospital

ICT Manager

ICT Manager

time-icon

Full Time

4 yrs

1 Position


Bachelor's Degree in Information Technology, or in a related field of study with relevant work experience in software, hardware, and administering systems Hospital experience is a plus. Duties & Responsibilities: - Develop, implement, and maintain the organization's ICT strategy, systems, and infrastructure. - Manage the installation, configuration, and maintenance of hardware, software, networks, and servers. - Oversee IT support staff and ensure timely resolution of technical issues. - Ensure data security, backup, and disaster recovery protocols are in place and regularly tested. - Manage user access, systems permissions, and cybersecurity measures. - Monitor and optimize network performance, internet connectivity, and system availability. - Evaluate and recommend new technologies to improve efficiency and support growth.

Jimma

28 days left

SHANGTEX GARMENT MANUFACTURING ETHIOPIA PLC

IT Officer

IT Technician

time-icon

Full Time

0 - 2 yrs

1 Position


Bachelor’s Degree in IT or in a related field of study with relevant work experience Age: Under 26 Duties & Responsibilites: - Responsible for the daily work of maintaining, managing, troubleshooting and other aspects of the factory network and its electronic equipment, ensuring the normal operation and updating of the equipment. - Install and maintain computer, server system software and application software, and provide software and hardware technical support. - Solve and eliminate various software and hardware failures, keep records, and regularly prepare system operation reports. It is necessary to accurately record the occurrence, handling process and results of each failure for subsequent analysis and improvement Required Skills: - Have a strong sensitivity to numbers and good calculation ability. - Strong problem-solving skills and attention to detail. - Ability to work well in a team environment.

Addis Ababa

1 day left

Santa Maria Construction PLC

Foreign Purchase Data Encoder

Data Encoder

time-icon

Full Time

5 yrs

1 Position


BSc Degree in Computer Science or in a related field of study with relevant work experience

Addis Ababa

1 day left

Yonab Construction

Data Collector

Data Collector

time-icon

Full Time

0 - 2 yrs

4 Positions


Degree or Diploma in Information Technology, or in a related field of study, with relevant work experience Workplace: Project

Addis Ababa

1 day left

Gold Water (Feda Wak PLC)

Website Designer and Graphics Designer

Website Developer

time-icon

Full Time

4 yrs

1 Position


BSc Degree in Computer Engineering, Computer Science, Information Technology or in a related field of study with relevant work experience

Addis Ababa