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Duty Manager

Best Western Plus Pearl Addis

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Hospitality

Hospitality Management

Addis Ababa

2 years

1 Position

2025-04-15

to

2025-05-13

Required Skills

analyse business requirements

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Fields of study

Tourism and Hotel Management

Full Time

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Job Description

Best Western Plus Pearl Addis is a global brand hotel chain perfectly located with only 2 Kms distance from Bole International Airport and just a short walk distance from Bole Medhanialem Cathedral.

Duties and Responsibilities 

  • Handling customer and employee issues

  • Overseeing operations, including maintenance, cleanliness and efficiency

  • Ensuring that security and safety regulations are met

  • Greets the VIP guests of the hotel. As directed by the Front Office Manager.

  • Assists in VIP’s arrival and departure

  • Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.

  • Promotes and maintains good public relations.

  • Motivates and maintains good staff relations.

  • Answers guests inquires, handles complaints and attend to the needs of the guests. 

Job Requirements

  • Graduate bachelor degree and/or diploma in hotel and restaurant management or other related fields

  • Minimum of two years of experience in similar position. Should be familiar with basic computer skills and previous experience in using Hotel management software’s, Telephone Switch board.

  • Work experience as a Duty Manager or similar management role

  • Previous experience in the industry preferred

  • Customer service experience

  • Knowledge of cash management and bookkeeping procedures

  • Team management skills

  • Strong organizational skills

  • Experience with facilities maintenance and/or security

  • Strong problem-solving skills

  • Availability to work in shifts including weekends

  • BSc in Business Administration is a plus

How to Apply

Applicants can apply only through THIS LINK, or on hr@bwppearladdis.com or in person.

Only shortlisted candidates will be contacted. 

Fields Of Study

Tourism and Hotel Management

Skills Required

analyse business requirements

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