A Front Office Supervisor assists in the management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.

As a Front Office Supervisor , you will assist in the management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard

• Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

• Advise your shift team of any special events or VIP Guests in the hotel that day

• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork

• Maximize sales revenues through up-selling and marketing program

• Manage Guest requests, inquiries, and complaints promptly and completely
  Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

Job Requirements

Front Office Supervisor Interns serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Degree in Relevant Area like Hotel Management and/or equivalent

• Minimum of 4 years of experience with supervisory experience in the hotel, leisure, retail sector

• High level of IT proficiency, Knowledge of Operation software-Opra

•  High level of commercial awareness and sales capabilities

• Experience of managing people and developing people

• Previous experience of handling challenging guests

How to Apply

Interested applicants who fulfill the above requirements can apply in person within 10 consecutive working days to the office of Director of Human Resources, Hilton Addis Ababa or you can apply via email ADDHI_HRD@hilton.com.

For those applying using email, you must write the name of the position that you are applying for on the subject line of your email (It is very mandatory).