An operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

What will I be doing?

As a Operator, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Operator contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Duties and Responsibilities:

• Achieve positive outcomes from Guest queries in a timely and efficient manner

• Accept and deliver all messages correctly and promptly for both Guests and management

• Ensure all wake up calls take place at the correct time

• Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate

• Handle emergency calls immediately and relay comprehensive and accurate information, as required

• Demonstrate a high level of customer service at all times

• Comply with hotel security, fire regulations and all health and safety legislation

• Attend appropriate training courses, when required

• Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity

• Follow company brand standards

• Assist other departments, as necessary

Job Requirements

Qualifications - Internal

What are we looking for?

Operators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills, especially on the telephone

• Commitment to delivering a high level of customer service

• Ability to work on your own and as part of a team

• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a customer-focused industry

How To Apply

Interested applicants who fulfill the above requirements can apply in person within 10 consecutive working days to the office of Director of Human Resources, Hilton Addis Ababa or you can apply via email at ADDHI_HRD@hilton.com.

For those applying using email, you must write the name of the position that you are applying for on the subject line of your email (It is very mandatory).