Job Expired
Learning & Development Manager
Hilton Addis Ababa
Education
Education Management
Addis Ababa
5 years
1 Position
2025-04-23
to
2025-04-28
identify training needs
teach customer service techniques
Educational Planning and Management
Full Time
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Job Description
As a Learning & Development Supervisor, you are responsible for identifying and providing training to internal customers to deliver an excellent staff experience. A Learning & Development Supervisor will also be required to assist departments in achieving training objectives:.
Duties and Responsibilities:
Specifically You will must perform the following tasks to the highest standards:
Provide quality training to internal customers
Assist in coordinating and administering Vocational Qualification
Adhere to in-house training plan
Identify training and development needs systematically throughout the hotel in conjunction with Line Managers/Head of Department, HR Manager,
Assist Line Manager/Head of Department in achieving training objectives and review on a monthly basis
Prepare, organize, administer and conduct in-house training courses ie. Recruitment and Selection, Discipline and Grievance,
Ensure new employees have received departmental and legal training
Hold monthly Departmental meetings with trainers to ensure training needs are being covered
Job Requirements
B.A. Degree in Education and/or other relevant fields of study
Hands on Previous experience in learning & Development /training
Positive attitude and Good communication with people
Committed to delivering a high level of customer service, internally and externally
Excellent grooming standards & Ability to work under pressure
Flexibility to respond to a range of different work situations
Ability to work on their own with minimum supervision and in teams
How To Apply
Interested applicants who fulfill the above requirements can apply in person within 10 consecutive working days to the office of Director of Human Resources, Hilton Addis Ababa, or you can apply via email at ADDHI_HRD@hilton.com.
For those applying using email, you must write the name of the position that you are applying for on the subject line of your email (It is very mandatory).
Fields Of Study
Educational Planning and Management
Skills Required
identify training needs
teach customer service techniques
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