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Junior Quality Control Officer

Ethiopost

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Business

Business Administration

Addis Ababa

0 years - 2 years

1 Position

2025-05-02

to

2025-05-10

Required Skills

Quality Control Analysis

+ show more
Fields of study

Business Administration

Information Technology

Statistics

Full Time

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Job Description

Duties and Responsibilities

  1. The position holder prepares standard formats used for his/her work and applied it after approved by his immediate supervisor;

  2. Monitor real-time data to identify delays or discrepancies in item movement; racks and traces domestic & international shipments status; 

  3. Conduct quality checks at various processing stages (e.g., sorting, handling) to ensure compliance with established standards. Identify and address any handling errors or damage to items during processing;

  4. Maintain comprehensive records of quality assessments, incident reports, and corrective actions taken;

  5. Conduct periodic quality measurements on domestic and international postal items and measure the customer service quality (Customer lead-time) on counter windows; and analyze the measurement results based on the KPIs set out;

  6. Generate regular reports on quality metrics and highlighting areas for improvement & submit for his immediate supervisor;

  7. Assess the performance to ensure timely and accurate delivery of items; and analyze delivery metrics such as on-time performance, missed deliveries, and customer complaints related to delivery issues.

Job Requirements

  1. Degree in Data Science, Information Technology, Statistics, Business Administration, or a related field, with zero years of experience or College Diploma + TVET level IV with 2 years of experience.

How to Apply

Submit your application letter via email: recruitment@ethio.post

Fields Of Study

Business Administration

Information Technology

Statistics

Skills Required

Quality Control Analysis

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