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Account Fulfillment Responsible

Huawei Technology Ethiopia Plc

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ICT

Computer Science and Information Technology

Addis Ababa

2 years

2 Positions

2025-05-16

to

2025-06-07

Required Skills

computer science

+ show more
Fields of study

Information Technology

Computer sciences

Full Time

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Job Description

1. Customer Service Satisfaction Management 

• VOC Management 

• Business continuity management 

2. Service Fulfillment Management 

• Contract fulfillment management

• Support and management of key delivery projects

• Network assurance and security management

3. Installed Base Operations

• Drive customer use in digital

• transformation/HCS scenarios and improve customer experiences.

• Transfer service value, and guide service guide service budgeting and renew.

• Dig new deployment/expansion opportunities/expansion opportunities.

4. Customer Relationship Building

• Key customer relationship building

• Extensive customer relationship building

5. Service Partner and Team Building

• Service partner development

• Service team building

6. Apprehend Customer Service Requirements

• Identify and understand customers' service requirements and pain points.

• Match Huawei's service capabilities with customer requirements.

• Provide competitive service solutions with partners.

Job Requirements

Required professional skills

  • Excellent English in both verbal and written

  • Familiar with local Customer Service Satisfaction Management 

Required soft skills

  • Excellent communication (written and oral) and interpersonal skills, can influence others to achieve results

  • Experience working autonomously and prioritizing multiple competing priorities

  • Flexibility and Proven experience to work in a high-pressure environment with multiple tasks, changing priorities, and changing resources

  • Target driven and able to work towards the deadlines

Education and Major requirements

  • Computer or Information Technology related degree.

How to Apply

All Interested and qualified applicants can apply through THIS LINK Applicants should mention the Position that they are applying for.

If you do not meet the necessary requirements i.e. Educational and Professional, or if you graduated in an unrelated field, please do not send your applications.

Fields Of Study

Information Technology

Computer sciences

Skills Required

computer science

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