Job Expired
Get -As international PLC
Business
Marketing Management
Addis Ababa
8 years
1 Position
2025-05-06
to
2025-05-14
provide high quality customer service
Marketing Management
Full Time
Share
Job Description
As the Customer Services Head, you will be the driving force behind delivering exceptional customer experiences across Getas Real Estate’s portfolio. This strategic leadership role is responsible for setting service excellence standards, managing tenant relations, and optimizing customer engagement to enhance satisfaction, retention, and brand loyalty.
Develop and implement a customer-first service framework for residential, commercial, and retail tenants.
Establish service standards, rules, regulations, KPIs, and feedback loops to ensure consistent high-quality interactions with customers.
Act as the primary resolution or escalation point for high-priority tenant concerns.
Organize quarterly tenant forums to gather feedback and improve services.
Ensure 24/7 response capability for emergencies and inquiries.
Requirements:
Bachelor’s degree in marketing management or related fields
8+ years progressive leadership in premium property management
Proven track record managing customer service activities preferably in real estate or mixed-use property management environment
Expertise in CRM platforms
High-level communication skill.
Conflict resolution & emotional intelligence.
Innovative problem-solving.
Interested candidate an invited to submit their cv and a cover later to info@getasinternational.com with the subject line:
Application within consecutive seven working days from the date of announcement,
For more information about our company visit info@getasinternational.com
Fields Of Study
Marketing Management
Skills Required
provide high quality customer service
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