Bachelor's Degree in Business Administration or in a related field of study with relevant work experience

Bachelor's Degree in Management, Business Administration, Public Administration or in a related field of study with relevant work experience

Bachelor's Degree in Business Administration, Economics, Marketing or in a related field of study with relevant work experience, out of which 4 years in the same position

Master's or Bachelor's Degree in Business Administration, Marketing, Logistics or in a related field of study with relevant work experience, out of which 3 years in a management or supervisory capacity, preferably within the logistics, transportation, or a related service industry Duties & Responsibilities: - Develop and Implement Customer Service Strategies: Design, implement, and monitor effective customer service policies, procedures, and standards to ensure a consistent and high-quality customer experience. - Lead and manage the Customer Service Team: Recruit, train, coach, and supervise customer service representatives. Set performance goals, monitor team performance, and provide regular feedback and development opportunities. - Handle Customer Inquiries and Issues: Serve as a point of escalation for complex customer issues and complaints, ensuring timely and satisfactory resolution