Job Expired

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Call Center Agent

Haset Information Technology PLC

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Hospitality

Customer Service Management

Addis Ababa

0 years - 1 years

1 Position

2025-05-09

to

2025-05-18

Required Skills

analyse call centre activities

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Fields of study

Marketing

Full Time

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Job Description

 Duties and Responsibilities

  • Answer incoming calls and respond to customer queries promptly and professionally.

  • Log all customer interactions accurately in the system.

  • Escalate complex issues to the appropriate department or supervisor.

  • Maintain a high level of product knowledge to effectively address customer concerns.

  • Ensure service quality standards are met at all times.

  • Handle inbound and outbound customer calls in a professional and courteous manner.

  • Provide information, answer inquiries, and resolve customer issues and complaints.

  • Accurately record and document customer interactions and transactions in the CRM system.

  • Follow call scripts and guidelines to ensure consistency and quality of service.

  • Meet or exceed call center performance metrics, including call handling time and customer satisfaction.

  • Escalate complex issues to appropriate supervisors or departments when necessary.

  • Stay updated on product knowledge and company policies to provide accurate information to customers.

  • Participate in ongoing training and professional development to improve customer service skills.

  • Adhere to call center standards, processes, and procedures.

  • Maintain a positive and customer-focused attitude during interactions.

Job Requirements

  • Level IV diploma or equivalent.

  • A minimum of 6 months to one year previous customer service or call centre experience preferred.

  • Excellent communication skills.

  • Strong problem-solving skills and attention to detail.

  • Ability to remain calm under pressure and handle difficult situations professionally.

  • Comfortable working in shifts, including evenings, weekends, and holidays.

  • Basic computer skills and familiarity with CRM tools or call centre software.

  • A proactive and solution-oriented mindset.

  • Ability to thrive in a fast-paced and dynamic environment.

How to Apply

Through THIS LINK

Fields Of Study

Marketing

Skills Required

analyse call centre activities

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BA Degree or Diploma in a related field of study with relevant work experience Duties and Responsibilities: - Answer inbound calls promptly and professionally, providing information and assistance to callers. - Make outbound calls to follow up on inquiries, provide updates, or gather necessary information. - Accurately record details of inquiries, comments, and complaints in the company's CRM system.

Addis Ababa