Loan officers are responsible for driving loan origination, growing the loan portfolio, and ensuring timely repayments. They promote payday loans, onboard new clients, verify borrower information, and maintain strong customer relationships to enhance retention and portfolio quality.

Number of Positions: 2 (two)

Location: Jigjiga

Key Responsibilities:

1. Loan Promotion & Client Onboarding

• Actively promote DIGAF’s payday loan products to eligible customers.

• Build and maintain strong relationships with clients.

• Educate customers on loan terms, repayment schedules, and responsible financial management.

• Onboard new clients following DIGAF’s verification and compliance procedures.

2. Customer Verification & Field Visits

• Physically verify customer details, including workplace visits.

  • Visit customers’ offices, confirm their job role, seat location, and colleagues.

• Verify client documents, including

  • Kebele/National ID, Employee ID, and Bank Statements.

3. Loan Application Processing

• Evaluate loan applications and verify submitted documents.

• Determine customer loan eligibility per DIGAF’s credit policy.

• Submit complete application packages to the verification team for approval.

4. Loan Repayment Monitoring & Collection

• Monitor assigned loan portfolio repayment schedules.

• Conduct regular follow-ups with clients to ensure timely repayments.

• Work with delinquent clients to resolve repayment challenges and avoid defaults.

5. Delinquency Management

• Take proactive steps to minimize loan delinquency.

• Ensure prompt collection of repayments and adherence to company collection procedures.

6. Customer Retention

• Maintain positive ongoing relationships with existing customers.

• Support clients with loan renewals or additional services, encouraging retention.

7. Reporting & Record Management

• Maintain accurate customer records and loan documents.

• Prepare and submit regular reports to operations officers.

• Provide updates on loan origination, repayments, and delinquency cases.

Job Requirements

Qualifications and Skills:

• 0+ years of experience 

• Field visits and customer relationship experience are a plus.

• Strong communication and interpersonal skills.

• Ability to conduct field visits and customer verifications confidently.

• Sales-driven with customer service orientation.

• High integrity and commitment to data privacy and compliance.

• Problem-solving skills for handling repayment challenges and customer issues.

How to Apply

Interested candidates should send their resumes along with a cover letter to our HR department at hr@digafcredit.com. Please specify the position and location you are applying for in the subject line of your email.

Only candidates who are shortlisted will be acknowledged and called for interviews. 

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