International Clinical Laboratories (ICL) is one of the largest independent clinical diagnostic centers on the African continent. ICL opened its door for service in 2004 with the aim of “contributing to the maintenance and enhancement of the quality of life throughout Ethiopia” by encompassing a system of human and physical resources designed to meet the changing healthcare needs of the population it serves.

It is the only laboratory accredited by the USA-based Joint Commission International (JCI) five times in a row. The laboratory provides more than 3000 tests in collaboration with its referral laboratories.

ICL would like to fill the following vacant positions under the Compliance & Quality Assurance Department for Head office (AA1) by inviting all qualified and competent applicants:

Duties and Responsibilities

• Develop and implement a document control procedure for all QMS documents (SOPs, forms, manuals).

• Manage version control, approval workflows, and archiving of documents.

• Ensure all documents follow the laboratory’s naming and numbering conventions.

Travel: Occasional visits to regional labs 

Salary: - As per the company scale    

Job Requirements

Qualification & Experience

• Bachelor’s degree in Quality Management, Health Information, or related field.

• 2+ years in document control, preferably in a medical laboratory or healthcare setting.

• Experience with ISO 15189, ISO 9001, or similar QMS standards.

Required Skills and Responsibilities

• Develop and implement a document control procedure for all QMS documents (SOPs, forms, manuals).

• Manage version control, approval workflows, and archiving of documents.

• Ensure all documents follow the laboratory’s naming and numbering conventions.

• Maintain electronic and physical records (audit reports, training logs, and equipment records).

• Ensure records are readily retrievable for audits and inspections.

• Implement a retention and disposal policy aligned with regulatory requirements.

• Prepare documentation for internal/external audits (ISO, JCI, regulatory bodies).

• Track document review cycles to ensure timely updates.

• Maintain a master list of controlled documents (updated quarterly).

• KPIs:

• 100% compliance with document control procedures.

• Zero findings in audits related to document management.

  • Timely review and update of critical documents (e.g., SOPs).

• Train staff on document control processes and compliance requirements.

• Support departments in creating, reviewing, and approving documents.

• Act as the primary point of contact for document-related queries.

Technical Skills

• Proficiency in document management software (e.g., SharePoint, Q-Pulse, Master Control, etc).

• Strong organizational and archival skills (both digital and hardcopy).

• Knowledge of regulatory requirements for medical records.

• Attention to detail to ensure compliance with strict documentation standards.

• Communication skills to train staff and liaise with auditors.

• Problem-solving to improve document workflows.

Behavioural Competencies:

• Proper communication and interpersonal skills. 

• High level of numerical and analytical skills.

• Ability to work under pressure and meet set deadlines.

• Ability to work with diverse teams.

• Maintain high a level of honesty and integrity.

How to Apply

Qualified applicants who fulfill the above requirements shall submit their updated Cover Letter, CV, and copies of supporting documents in person to the HR Admin Office of ICL at “Bulgaria Mazoria “or send using mail address hrrecruitment@icladdis.com within 10 working days of this advertisement.

Note: Please put the position title on the subject line of your email.