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Head of Partnerships & Strategic Customer

Digaf Microfinance Institution

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Business

Marketing Management

Addis Ababa

8 years

1 Position

2025-05-16

to

2025-05-23

Required Skills

provide high quality customer service

+ show more
Fields of study

Marketing

Business Administration

Economics

Full Time

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Job Description

The Head of Partnerships is responsible for identifying, developing, and managing strategic partnerships to mobilize resources and drive organizational growth. This involves creating innovative partnership models, maintaining strong relationships with key stakeholders, and ensuring the organization's offerings are fully integrated with partner systems to achieve mutual success.

Key Responsibilities:

Strategic Partnership Development:

  • Identify and target potential partners, including corporate entities, government agencies, NGOs, and technology providers.

  • Develop partnership models focusing on win-win outcomes, such as offering financial services like payroll processing and overdraft facilities in exchange for deposits and promotion of the organization.

  • Organize presentations, pitches, and meetings to communicate the value proposition to potential partners.

Market Research and Economic Monitoring:

  • Conduct continuous market research to identify trends, opportunities, and challenges.

  • Monitor economic and industry changes to seize first-mover advantages in emerging opportunities.

System Integration and Digital Solutions:

  • Partner with businesses to enable seamless system-to-system integration.

  • Promote and onboard partners to the organization’s digital solutions, ensuring they transact digitally.

  • Partner with the third party for system integration and API

Resource Mobilization:

  • Mobilize resources through strategic partnerships by leveraging innovative financial products and services.

  • Ensure resource mobilization efforts align with the organization’s goals and values.

Database and Partnership Management:

  • Create and maintain a centralized database for partnership records, including agreements, timelines, and contact details.

  • Regularly update and audit the database for accuracy and comprehensiveness.

Memoranda of Understanding (MOUs) and Proposals:

  • Draft, negotiate, and finalize MOUs, proposals, and agreements.

  • Customize proposals based on the needs and expectations of potential partners.

End-to-End Service Management:

  • Oversee the delivery of promised services to partners, ensuring commitments are met as per agreements.

  • Act as a primary point of contact for resolving issues or ensuring partner satisfaction.

Stakeholder Engagement:

  • Establish and nurture relationships with high-level stakeholders, including CEOs, government officials, and corporate decision-makers.

  • Represent the organization at key events, forums, and meetings to promote partnership opportunities.

Team Collaboration and Coordination:

  • Work closely with internal teams, including marketing, sales, and IT, to align partnership activities with organizational strategies.

  • Ensure partnerships contribute to overall business growth and innovation.

Compliance and Reporting:

  • Ensure all partnership activities comply with legal, ethical, and regulatory standards.

  • Provide monthly, quarterly, and annual reports detailing partnership progress, challenges, and achievements.

Job Requirements

Experience and Qualifications

Education:

  • A bachelor’s degree in business administration, marketing, economics, management, or a related field is required.

  • A master’s degree (MBA or equivalent) in business, strategic management, or digital transformation is strongly preferred.

Experience:

  • Minimum of 8 years of progressive experience in partnership development, strategic business development, or client relationship management.

  • At least 3 years in a leadership or managerial role with demonstrated success in building and managing strategic partnerships.

  • Proven experience working with financial institutions, fintech, development agencies, or large corporations is highly desirable.

  • Solid understanding of digital transformation, system integration, and financial services (such as payroll, overdraft, digital lending, or onboarding solutions).

Key Competencies:

  • Strong strategic thinking and problem-solving skills.

  • Excellent negotiation, stakeholder management, and communication abilities.

  • Proficient in market analysis and using data for decision-making.

  • Experience drafting and executing MOUs, proposals, and partnership agreements.

  • Comfortable working in a fast-paced, target-driven environment with cross-functional teams.

How to Apply

Interested candidates should send their resumes along with a cover letter to our HR department at hr@digafcredit.com. Please specify the position and location you are applying for in the subject line of your email.

Only candidates who are shortlisted will be acknowledged and called for interviews. 

Join Digaf Microcredit Provider S.C. and make a difference in the lives of many through microcredit solutions

Fields Of Study

Marketing

Business Administration

Economics

Skills Required

provide high quality customer service

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