Job Expired
Ethiopost
Business
Business Administration
Addis Ababa
0 years
1 Position
2025-05-20
to
2025-05-25
provide customer follow-up
Business Administration
Management
Full Time
Share
Job Description
Respond to customer inquiries, concerns, and complaints promptly and professionally. Help, troubleshoot problems, and provide appropriate solutions to ensure a positive customer experience.
Thoroughly understand the company's products and services to accurately address customer inquiries and educate them on product features, benefits, and usage.
Handle customer orders, process transactions, and ensure timely delivery of products or services. Collaborate with relevant departments to expedite order fulfillment.
Investigate and resolve customer issues, including billing discrepancies, product defects, and service interruptions. Take ownership of problems and follow through until they are satisfactorily resolved.
Communicate effectively and empathetically with customers using clear and concise language. Adapt communication style to suit the customer's needs and ensure a positive interaction.
Actively collect and document customer feedback to identify trends, recurring issues, and areas for improvement in products or services. Relay feedback to appropriate departments to enhance overall customer satisfaction.
Identify and escalate complex or unresolved customer issues to the appropriate person. Build and maintain strong customer relationships through personalized and consistent interactions. Strive to create loyal customers who advocate for the company's products and services. Higher-level support or management for further assistance and resolution.
Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.
Work hand in hand with operation department and other departments on quick and efficient resolution of customer issues and queries.
Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.
Prepare or receive damage shipment report necessary in the settlement of claims.
Degree in management, business administration with 0 years of experience.
Submit your application letter via email: reqrutmant@ethio.post
Fields Of Study
Business Administration
Management
Skills Required
provide customer follow-up
Related Jobs
18 days left
Champion Trading and Properties PLC
Administrative Assistant
Admin Assistant
Full Time
1 - 3 yrs
1 Position
Bachelor's Degree in Business Administration, Management or in a related field of study with relevant work experience Duties and Responsibilities: - Manage and direct incoming calls, emails, and mail, escalating as necessary. - Maintain an organized and tidy office environment. - Coordinate and schedule meetings, appointments, and conferences, including booking rooms and arranging catering. - Order and maintain office supplies, ensuring adequate stock levels. - Prepare and distribute meeting agendas, take minutes, and circulate action items. - Manage and organize physical and electronic filing systems. - Prepare, edit, and format various documents, including reports, presentations, letters, and spreadsheets.
about 10 hours left
Population Services International
Program Manager- Proposal Recruitment
Program Manager
Full Time
6 - 8 yrs
1 Position
Master's or Bachelor's Degree in Management, Economics, Business Administration, Public Health, or in a related field of study with relevant work experience Duties & Responsibilities: - Support the overall economic empowerment program management initiatives through team strategy, workshops and management of activities using digital management tools (e.g., Asana and Teams/SharePoint. - In close collaboration with the Program Lead/ Director, other project/program teams and implementing partners’ program managers, coordinate internal and external communication to ensure strategic alignment, effective partnerships, and cohesive program delivery. - Provide technical assistance on economic opportunity research, strategic planning, and knowledge management
1 day left
VisionFund Micro-Finance Institution
Branch Manager “D”
Branch Manager
Full Time
4 - 6 yrs
1 Position
BA Degree or Diploma in Economics, Accounting, Business administration, Management, Banking, Marketing, Cooperative, Agricultural Economics or in a related field of study with relevant work experience Duties and Responsibilities: - Ensures verification of existence of clients and credit worthiness of their business - Chairs the Branch Credit Committee (BCC) and participates in evaluating, approving, or rejecting loans according to the level of discretion; - Ensure saving deposit and withdrawals in accordance to the policies,
1 day left
Population Services International
Technical Advisor: Business Development - Proposal Recruitment
Technical Advisor
Full Time
6 - 8 yrs
1 Position
Master's or Bachelor's Degree in Management, Economics, Business Administration, Public Health, or in a related field of study with relevant work experience Duties & Responsibilities: - Oversee all technical support for youth and woman-led business development initiatives of the Step Up to Dignified & Fulfilling work project, including market landscaping analysis, business partner assessment, GIS mapping and analysis, training programs, and sales data collection throughout the project. - Identify and build business team capacity to introduce methods that have the potential to strengthen the supply chain to low-income consumers, including guidance on distribution and sales. - Create sustainable business models that lay out product promotion, distribution channels, pricing, and sales models, profit and loss calculations
1 day left
Beaeka General Business PLC
Sales Division Head
Sales Manager
Full Time
6 - 8 yrs
1 Position
MA or BA Degree in Business or in a related field of study with relevant work experience, out of which 3/4 experience in managerial positions. Duties and Responsibilities: - Plans, organizes, leads, directs and controls all the local sales operations of the company. - Develops specific sales and customer service plans and controls its implementations to ensure that the profit maximization goal of company is met. - Formulates and implements all sales policies, practices and procedures.
1 day left
The United Insurance Company
Grade 4 Branch Manager
Branch Manager
Full Time
6 yrs
1 Position
Bachelor's Degree in Management, Accounting, Business Administration, Marketing, Economics, Statistics, Engineering, or in a related field of study with relevant work experience