Job Title: Facility / General Services Manager 

Department: Administration / Operations 
Reports To: Deputy General Manager /CCSO  
Location: [Addis Ababa] 
Job Type: Full-time 

1. Job Purpose 

To ensure the efficient and cost-effective management of all facilities and general services within the organization, including building maintenance, security, utilities, transportation, office supplies, and other support services. The role ensures a safe, functional, and well-maintained working environment for all employees and visitors. 

Duties & Responsibilities:

A. Facility Management

• Oversee the operation and maintenance of company buildings, grounds, and infrastructure.

• Coordinate preventive and corrective maintenance services (electrical, plumbing, HVAC, etc.).

• Follow up with assigned maintenance employees to ensure all maintenance works are completed promptly and effectively.

• Regularly check that maintenance activities align with requirements and standards.

• Coordinate with external visitors or contractors for maintenance-related activities (e.g., Ethio Tele tours), ensuring proper access and smooth execution of tasks.

• Supervise contractors, cleaners, security personnel, and maintenance staff.

• Ensure compliance with health, safety, and environmental regulations.

• Manage space planning, renovation, and office layout changes.

B. General Services

• Oversee procurement and inventory of office supplies, furniture, and equipment.

• Communicate with the procurement person to order and purchase maintenance, repair, and cleaning materials, ensuring timely delivery.

• Manage fleet and transportation services, ensuring optimal use of company vehicles.

• Ensure proper delivery of mail, courier, and other logistical services.

• Supervise housekeeping, sanitation, and waste disposal services.

• Manage utilities (electricity, water, internet, etc.) and ensure uninterrupted services.

C. Security and Cleaning Operations Management

• Ensure implementation of comprehensive security protocols, including surveillance systems and on-site personnel coordination by the security agency.

• Ensure the cleaning team maintains high standards.

• Coordinate the purchase and management of cleaning supplies and equipment by communicating with the cleaning head and procurement person for timely purchases.

D. New Construction

• Serve as the internal coordinator for all new construction projects, ensuring clear communication with outsourced teams.

• Monitor project timelines, milestones, budgets, and quality standards.

E. Budgeting and Cost Control

• Prepare and manage the facility, services, and property-related budgets.

• Identify opportunities for cost-saving and energy efficiency.

• Monitor and control expenses related to facility operations, general services, maintenance, and construction.

• Communicate with the Deputy General Manager to request and release budgets for property-related activities.

• Provide weekly reports on maintenance, construction, and other building-related budgets.

F. Vendor and Contract Management

• Negotiate and manage service contracts with external vendors.

• Ensure vendor performance aligns with contractual obligations.

• Conduct periodic evaluations and recommend contract renewals or terminations.

G. Team Leadership and Reporting

• Lead and develop the facility/general services team, including setting performance targets.

• Conduct regular inspections and audits of facilities and services.

• Maintain records for all operational activities.

• Submit timely reports on facility conditions, service levels, incidents, budget status, and property performance, including detailed monthly and quarterly reports to senior management on property performance and security updates.

• Ensure compliance with company policies and external regulations.

Job Requirements

Qualifications and Experience 

Requirement Details Education: Bachelor's degree in Facility Management, Business Administration, Engineering, or a related field. A master's degree is a plus. 

Experience Minimum of 5–7 years of experience in facility management or general services, with at least  3 years in a supervisory or managerial role. 

Certifications : Professional certification in facility management (e.g., IFMA, FMP, PMP) is an advantage. 

Technical Skills : Knowledge of building systems, maintenance practices, safety regulations, and contract management. 

Soft Skills Strong leadership, problem-solving, communication, and organizational skills. Ability to work under pressure and manage multiple priorities. 

How to Apply

Interested and Qualified Applicant can apply through jobs@ease-int.com