For over a decade, Washington Healthcare has earned the trust of millions by delivering compassionate, high-quality care across Ethiopia. 

Now, in a bold stride toward redefining healthcare in the region, Washington Healthcare is proud to unveil its most ambitious venture yet: a state-of-the-art tertiary hospital that will redefine healthcare standards in the region. With 110 beds, Ethiopia’s first PET scan machine, and the first privately operated LINAC machine for advanced cancer treatment, this facility will set a new benchmark in medical innovation.

Even more , the hospital will be managed and operated by the world-renowned Apollo Hospitals Enterprise Group ,an Indian multinational healthcare group headquartered in India. It is the largest private hospital network in India, with a network of 71 owned and managed hospitals.  .

This new facility will be more than just a hospital; it will be a center of excellence, hope, and innovation. Powered by Apollo’s international expertise and Washington Healthcare unwavering local commitment, the hospital is set to raise the bar for tertiary care in Ethiopia—ushering in a new era where advanced medical technology meets heartfelt, patient-centered care.

The Head – Quality and Compliance is responsible for developing, implementing, and maintaining quality improvement initiatives and ensuring regulatory compliance across all hospital operations. This role drives patient safety, operational excellence, and adherence to healthcare standards. Reporting to the CEO, the Head – Quality and Compliance collaborates with clinical and administrative teams to foster a culture of continuous improvement and ensure compliance with national and international accreditation bodies.

Duties and Responsibilities

Strategic Leadership & Governance

• Develop and execute a comprehensive quality and compliance strategy aligned with the hospital’s mission and objectives.

• Provide leadership on quality improvement initiatives, patient safety programs, and regulatory compliance.

• Ensure adherence to national (e.g., NABH, NABL) and international (e.g., JCI, ISO) accreditation standards.

• Collaborate with senior leadership to set quality goals, monitor outcomes, and ensure continuous performance improvement.

2. Quality Management System (QMS)

• Implement and maintain a hospital-wide Quality Management System (QMS) in compliance with healthcare regulations.

• Lead internal audits, identify gaps, and ensure corrective and preventive actions (CAPA) are effectively executed.

• Establish and monitor Key Performance Indicators (KPIs) related to patient safety, clinical outcomes, and service quality.

• Ensure documentation control and quality records management in accordance with legal and accreditation standards.

3. Regulatory Compliance & Accreditation

• Ensure hospital-wide compliance with local, state, and national regulatory frameworks, including NABH, NABL, and ISO standards.

• Lead the preparation, coordination, and execution of accreditation and external audits.

• Keep abreast of changes in healthcare regulations and update hospital policies and procedures accordingly.

• Manage timely submission of compliance reports and documentation to regulatory bodies.

4. Patient Safety & Risk Management

• Oversee the implementation of patient safety programs and initiatives, including incident reporting and adverse event reviews.

• Establish risk management protocols and ensure proactive identification and mitigation of patient safety risks.

• Analyze patient feedback and complaints, ensuring prompt investigation and resolution.

• Design and implement emergency preparedness and infection control programs.

5. Training & Capacity Building

• Develop and deliver staff training programs on quality standards, patient safety, and compliance requirements.

• Ensure continuous education on evolving quality and accreditation standards for clinical and non-clinical staff.

• Foster a culture of continuous learning and quality improvement across all departments.

6. Data Analytics & Reporting

• Analyze data related to quality, patient outcomes, and compliance, translating insights into actionable improvement plans.

• Prepare and present quality and compliance reports to the CEO, Board of Directors, and external agencies.

• Use data-driven approaches to monitor and improve hospital-wide performance.

7. Stakeholder Engagement

• Act as the primary liaison with accreditation agencies and regulatory bodies.

• Collaborate with department heads to integrate quality and compliance into daily operations.

• Engage with patients, families, and external stakeholders to improve patient experiences and service quality.

Key Competencies & Skills:

• Expertise in healthcare quality and regulatory standards (NABH, NABL, ISO, JCI).

• Strong analytical and problem-solving skills for data-driven decision-making.

• Leadership and ability to foster a culture of quality improvement.

• Excellent communication and stakeholder management.

• Risk assessment and patient safety knowledge.

• Project management and process optimization capabilities.

Additional Responsibilities:

• Stay updated on industry trends, regulatory changes, and best practices in quality and compliance.

• Support the hospital in crisis management and emergency preparedness efforts.

• Perform other duties as assigned by the CEO or Board of Directors.

Job Requirements

Qualification   : BSC/Master’s Degree in Healthcare Administration, Quality Management, or a related field.

Preferred   : Certification in Quality Management Systems (e.g., NABH Assessor, Six Sigma, ISO 9001 Lead Auditor, CPHQ).

Experience  : 10+ years of progressive experience in quality assurance and regulatory compliance in a healthcare setting. 

Minimum 5 years in a leadership role, preferably in a hospital or multi-specialty healthcare environment.

How To Apply

Apply through THIS LINK