Job Expired

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Customer Care Manager

Ethiopost

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Business

Business Administration

Addis Ababa

4 years

1 Position

2025-05-22

to

2025-05-30

Required Skills

provide high quality customer service

+ show more
Fields of study

Business Administration

Full Time

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Job Description

Duties and Responsibilities

  1. Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally.

  2. Answer any questions the customer may have about available products and services.

  3. Establish new customer accounts, recording account information on written forms or digitally.

  4. Listen to customer concerns and complaints to identify the causes of the problem.

  5. Select appropriate responses to customer issues and work quickly to resolve them.

  6. Refer advanced cases to management for resolution, providing background information as necessary.

  7. Maintain and regularly update financial account information using computer software programs.

  8. Anticipate customer needs, following up with previous customers to offer reorders or additional services.

  9. The position holder supervises and supports the workers under him; and performs the annual objective setting and evaluations as per the Human resource manual and other internal SOPs.

Job Requirements

  • Degree in business administration, Management with 4 years direct experience in customer service.   

How To Apply

Submit your application letter via email: recruitment@ethio.post

Fields Of Study

Business Administration

Skills Required

provide high quality customer service

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