Job Expired
Ethiochicken Ethiopia
Business
Marketing Management
Addis Ababa
0 years
1 Position
2025-05-31
to
2025-06-08
provide high quality customer service
Marketing
Management
Full Time
Share
Job Description
EthioChicken is a leading distributor of chickens to rural farmers in Ethiopia. We are a rapidly growing Company that believes in investing in our employees and offers them opportunities for career advancement. EthioChicken is an Ethiopian based company.
Our vision is to provide one chicken per person per year through smallholder farmers.
Our purpose is making farmers of Ethiopia healthier and wealthier.
The Customer Experience Associate will deliver exceptional customer service, represent the voice of the customer, and ensure a positive experience across the customer journey. This role requires strong communication skills and effective use of tools and resources.
• Conduct customer surveys accurately using designated tools and methodologies.
• Welcome and engage customers with a friendly, professional demeanor, actively listening to gather precise data.
• Translate survey questions and responses as needed
• Accurately enter, update, and securely manage survey data both online and offline, ensuring data integrity.
• Participate actively in team meetings, providing clear and timely updates on daily activities and progress.
• Record and forward customer complaints to appropriate teams.
• Maintain strict confidentiality and data security protocols to protect customer information.
• Provide constructive feedback on survey tools, processes, and customer engagement techniques to enhance effectiveness.
• Perform additional tasks and responsibilities as assigned to support the overall team and company objectives.
• Adhere to company policies and standards
Qualifications
• Bachelor’s degree in Sales, Marketing, Management, or related fields
• No prior experience required
• Excellent communication skills in English, Amharic, and Afan oromo
• Proficiency in Microsoft Office and computer systems
APPLICATION INSTRUCTIONS
Please title your application with the subject line: - "Customer Experience Associate”.
Only candidates meeting the required qualifications are invited to send their applications (Cover Letter) including a detailed CV to
Women are highly encouraged to apply
Fields Of Study
Marketing
Management
Skills Required
provide high quality customer service
Related Jobs
about 14 hours left
Builders Creamy Trading plc
Digital Marketing Specialist
Digital Marketing Specialist
Full Time
1 yrs
1 Position
Bachelor’s Degree in Marketing, Communications, Business or in a related field of study with relevant work experience Duties and Responsibilities: - Manage and develop marketing campaigns on various social media platforms - Oversee and measure the effectiveness of campaigns. - Conduct thorough market research to identify growth opportunities. - Develop strategies to increase brand awareness; ensure all marketing materials and communications adhere to brand guidelines and maintain a consistent brand voice.
about 14 hours left
iSON Xperiences Ethio Call Plc
Call Center Representative
Call Center Representative
Full Time
0 yrs
100 Positions
BA Degree in a related field of study Duties and Responsibilities: - Build rapport with customers by handling each and every customer call in a courteous; and professional manner - Ensures consistently imparts the correct product and services information during each call. - Demonstrate appropriate levels of empathy in situations that require these skills; and provides customers with caring individualized attention. - Accurately tags each call as per defined tagging list/CRM tagging list. - Consistently contributes towards improving customer experience by identify potential areas for process/productivity improvements and highlights the same to the Team Leader Required Skills: - Good typing speed and computer skills, particularly with regard to Microsoft office applications. - Good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location.
1 day left
Builders Creamy Trading plc
Marketing Officer
Marketing Officer
Full Time
1 yrs
1 Position
Bachelor’s Degree in Marketing, Communications, Business or in a related field of study with relevant work experience Duties & Responsibilities: - Manage and develop marketing campaigns on various social media platforms. - Conduct thorough market research to identify growth opportunities. - Develop and execute social media strategies to increase engagement and maximize attendance at events. - Work closely with other departments to align marketing efforts with organizational goals. - Prepare regular reports on marketing activities, campaign performance, and market insights Required Skill: - Strong communication, negotiation, and customer service skills. - Willing to work in sites mandatory.
3 days left
Yemsrach Abera Family General Trading PLC
Sales Manager
Sales Manager
Full Time
3 - 2 yrs
1 Position
Bachelor's Degree in Marketing Management, Business Management, Management, or related field of study with relevant work experience
3 days left
Yemsrach Abera Family General Trading PLC
Liaison officer
Liaison Officer
Full Time
4 - 10 yrs
2 Positions
Bachelor's Degree or Diploma in Management, or related field of study with relevant work experience
10 days left
Youngroot Advertising
Marketing Internship
Internship
Internship
0 - 2 yrs
1 Position
Educational Background in a related field of study with relevant work experience Duties & Responsibilities: - Assist in creating social media content (Instagram, Facebook). - Support marketing campaigns and promotions. - Conduct market research and competitor analysis. - Help design marketing materials (digital and print). - Run email marketing campaigns and track results.