Job Expired

company-logo

Customer Experience Associate

Ethiochicken Ethiopia

job-description-icon

Business

Marketing Management

Addis Ababa

0 years

1 Position

2025-05-31

to

2025-06-08

Required Skills

provide high quality customer service

Fields of study

Marketing

Management

Full Time

Share

Job Description

EthioChicken is a leading distributor of chickens to rural farmers in Ethiopia. We are a rapidly growing Company that believes in investing in our employees and offers them opportunities for career advancement. EthioChicken is an Ethiopian based company. 

Our vision is to provide one chicken per person per year through smallholder farmers. 

Our purpose is making farmers of Ethiopia healthier and wealthier. 

The Customer Experience Associate will deliver exceptional customer service, represent the voice of the customer, and ensure a positive experience across the customer journey. This role requires strong communication skills and effective use of tools and resources. 

Key Responsibilities 

• Conduct customer surveys accurately using designated tools and methodologies. 

• Welcome and engage customers with a friendly, professional demeanor, actively listening to gather precise data. 

• Translate survey questions and responses as needed 

• Accurately enter, update, and securely manage survey data both online and offline, ensuring data integrity. 

• Participate actively in team meetings, providing clear and timely updates on daily activities and progress. 

• Record and forward customer complaints to appropriate teams. 

• Maintain strict confidentiality and data security protocols to protect customer information. 

• Provide constructive feedback on survey tools, processes, and customer engagement techniques to enhance effectiveness. 

• Perform additional tasks and responsibilities as assigned to support the overall team and company objectives. 

• Adhere to company policies and standards

Job Requirements

Qualifications 

• Bachelor’s degree in Sales, Marketing, Management, or related fields 

• No prior experience required 

• Excellent communication skills in English, Amharic, and Afan oromo 

• Proficiency in Microsoft Office and computer systems

How To Apply

APPLICATION INSTRUCTIONS

Please title your application with the subject line: - "Customer Experience Associate”.

Only candidates meeting the required qualifications are invited to send their applications (Cover Letter) including a detailed CV to

careers@ethiochicken.com

Women are highly encouraged to apply

Fields Of Study

Marketing

Management

Skills Required

provide high quality customer service

Related Jobs

about 8 hours left

Ayer Tena Hospital

Marketing Manager & Human Resource

Marketing Manager

time-icon

Full Time

3 - 5 yrs

1 Position


Education Background in a related field of study with relevant work experience Duties and Responsibilities: - Develop and implement comprehensive marketing strategies - Manage digital marketing campaigns including SEO, SEM, and social media - Collaborate with internal teams to align marketing with business goals - Create and manage marketing budgets - Recruitment & Staffing - Training & Development: - Performance Management - Build relationships with healthcare professionals and stakeholders

Addis Ababa

2 days left

Vector Four Engineering PLC

Marketing Officer

Marketing Officer

time-icon

Full Time

1 yrs

1 Position


Education Background in a related field of study with relevant work experience Duties & Responsibilities: - Responsible for developing and executing marketing strategies that promote the company's products or services - Researching market trends, identifying customer needs, creating compelling campaigns, and helping to drive brand awareness and customer acquisition - Works closely with various teams to ensure the alignment of marketing efforts with business objectives.

Addis Ababa

3 days left

New International Trading PLC

Hyper Market Manager

Marketing Manager

time-icon

Full Time

5 yrs

2 Positions


Bachelor's Degree in Management, Business Administration, Business Management or in a related field of study with relevant work experience Duties & Responsibilities: - Develop and implement strategic marketing plans aligned with business objectives - Manage and grow multi-channel marketing campaigns (digital, social media, email, content, events). - Conduct market research and competitive analysis to identify trends and opportunities. - Manage and monitor marketing budgets and provide regular reports on performance. - Collaborate with functional teams.

Addis Ababa

3 days left

New International Trading PLC

Marketing Researcher

Market Researcher

time-icon

Full Time

3 yrs

1 Position


Bachelor’s Degree in Marketing, Economics, Statistics, Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Design and implement qualitative and quantitative research projects (surveys, focus groups, competitor analysis, etc.). - Collect and analyze data on consumer behavior, industry trends, and market dynamics. - Develop detailed research reports and actionable recommendations for management. - Evaluate competitors, pricing, and customer preferences to identify opportunities and risks. - Work closely with sales and marketing teams to guide campaigns and business development strategies - Track and analyze market performance metrics and provide regular updates. - Manage and supervise data collection teams (when fieldwork is required).

Addis Ababa

3 days left

New International Trading PLC

Hyper Market Supervisor

Marketing Representative

time-icon

Full Time

3 yrs

4 Positions


Bachelor's Degree in Marketing Management, Supply Management, Accounting, Accounting and Finance, Economics, Financial Management, Business Management or in a related field of study with relevant work experience Duties & Responsibilities: - Develop and implement strategic marketing plans aligned with business objectives - Develop and manage social media content, posting engaging and relevant content on all platforms on a regular basis. - Build strong and mutually beneficial relationships. - Develop and implement unique marketing concepts aligned with our brand vision and goals

Addis Ababa

13 days left

DongTang Busines Consultancy PLC.

E-Commerce Specialist

Marketing Assistant

time-icon

Full Time

0 - 1 yrs

1 Position


Educational Background in a related field of study with relevant work experience Salary and Benefits: - Basic salary: 8,000 Birr/month; - Full-attendance incentive: 3,000 Birr/month; - Meal allowance: 1,500 Birr/month. Duties & Responsibilities: - products Shoot and edit short videos promoting products for sale; - Publish these product-focused short videos on TikTok; - Manage and operate the company’s TikTok account effectively; - Stay ahead of TikTok trends, identify popular topics and engaging content formats, and continuously - Meet the company’s targets for both the number of short videos produced and the total sales revenue generated through e-commerce initiatives. Required Skills: - Proven ability to learn quickly and execute tasks efficiently; - Fluent English speaking skills—American accent preferred; - Good looks and a great physique; - Comfortable performing in front of the camera and confident on-screen presence

Addis Ababa