Job Title:    Receptionist

Employment Type Permanent/Full time

Department:  Reception/Front Desk

Accountable to: Finance Manager

Salary:  Negotiable/As per the scale of the organization

Location: Addis Ababa

JOB DESCRIPTION

Samaritan Surgical Center, Ethiopia’s first to specialize in surgical specialty services such as arthroscopic total hip replacement (insertion of artificial hip) and arthroscopic knee surgeries, Neurosurgery (including brain, Skull and Spine), Urology surgery (including Kidney & Bladder), Plastic Surgery, Neuro-Interventional/Neuro ICU, 24/7 Trauma and Emergency surgeries etc.  The surgical center is a state-of-the-art facility that incorporates the latest surgery theatres, pre- and post-surgery rooms, recovery rooms, surgical wards, ICU, diagnostic facilities and it is staffed by renowned surgeons.  The surgical facility focuses on providing sustainable; high-quality surgical care to patients.  Accordingly, for the successful implementation of the Health Center activities, Samaritan Medical center would like to invite interested and qualified applicants for the position of Reception.

Job Summary:

The Receptionist at the Surgical Center is the first point of contact for patients, visitors, and staff. Receptionist plays a crucial role in creating a welcoming environment, handling patient inquiries, scheduling appointments, and ensuring smooth day-to-day operations. The Receptionist must have excellent communication skills, be highly organized, and have a compassionate demeanour to assist patients in a busy healthcare setting.

Duties & Responsibilities:

Patient Interaction:

• Greet patients, visitors, and staff in a professional and friendly manner, ensuring a positive first impression of the center.

• Answer incoming phone calls and respond to patient inquiries about services, scheduling, insurance, and general information.

• Direct patients and visitors to the appropriate departments or staff members.

Appointment Scheduling:

• Schedule and confirm patient appointments, ensuring that all necessary information (e.g., medical history, insurance details) is accurately collected.

• Manage appointment calendar, resolve scheduling conflicts, and send appointment reminders via phone or electronic systems.

• Assist in coordinating pre-operative and post-operative appointments with medical staff.

Patient Registration and Documentation:

• Verify and update patient demographic and insurance information during check-in and registration.

• Collect and verify required patient forms, ensuring that all necessary consents and authorizations are signed before appointments.

• Enter patient information into the Electronic Health Record (EHR) system, ensuring accuracy and confidentiality.

Administrative Support:

• Handle patient paperwork, including medical forms, billing inquiries, and consent forms.

• Process payments, co-pays, and handle insurance verification as needed.

• Assist with maintaining medical records and preparing documents for surgical procedures.

• Coordinate with other departments (nursing, surgery scheduling, billing) to ensure the flow of information and accurate recordkeeping.

Customer Service:

• Provide exceptional customer service, addressing patient and visitor concerns or directing them to appropriate staff.

• Address patient complaints in a professional and compassionate manner, escalating complex issues to supervisors or managers as necessary.

• Ensure the reception area is tidy, well-organized, and stocked with appropriate informational materials for patients.

Confidentiality and Compliance:

• Ensure that all patient information is kept confidential and handled in accordance with HIPAA regulations.

• Follow center policies and procedures related to patient safety, data privacy, and healthcare regulations.

Communication:

• Act as a liaison between patients, surgeons, nurses, and other medical staff.

• Relay patient messages and surgical instructions to the appropriate healthcare team members.

• Communicate any delays or issues to patients in a timely and clear manner.

Other Duties:

• Assist with ordering office supplies and maintaining stock in the reception area.

• Assist in preparing patient packets and other necessary documentation for surgeries or consultations.

• Perform other administrative tasks as assigned by office managers or clinical staff.

• Performs other related duties and responsibilities as required

Job Requirements

Qualifications:

Education:

• High School Diploma or Front Office Operation, Accounting, Management, Diploma/Degree or relevant healthcare certification preferred.

Experience:

• 1-2 years of experience in a healthcare or customer service role, preferably in a medical center.

• Familiarity with Electronic Health Record (EHR) systems and medical terminology is a plus.

Skills:

• Excellent interpersonal and communication skills, with the ability to interact with patients, visitors, and medical staff in a professional and courteous manner.

• Strong organizational and multitasking abilities.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and phone systems.

• Ability to handle sensitive information and maintain confidentiality.

• Basic knowledge of insurance processes and medical billing is an advantage.

Certifications (Preferred):

• CPR and First Aid certification.

Key Attributes:

• Empathy & Compassion: Able to provide patient-centered care and show understanding of patients’ needs.

• Attention to Detail: Accurate in data entry, scheduling, and handling documentation.

• Professionalism: Presents a polished, professional image at all times.

• Problem-Solving: Handles difficult situations with a calm and proactive approach.

• Team Player: Works well with medical and administrative staff to ensure smooth operations.

• Language: Basic English (Somali or Arabic is a plus)

Health and Safety:

• Maintains a work place free of any hazards, and seeks assistance from the appropriate departments for investigating, evaluating, and resolving hazards to provide a safe and healthful work environment.

How to Apply

Interested applicants who meet the minimum requirements should submit their application letter together with non-returnable CV and copies of supporting documents through the following email address: Samaritanscc@gmail.com

Or

Applicants may submit their application to HR Department of Samaritan Surgical Center which is located around CMC, inside Sunshine Real-Estate Compound (Meri Lukie) Lemi kura Sub City, Addis Ababa

 For more information, please do not hesitate to call us on +251920327575/+25111680003/+25111680004