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Call Center Agent

Landmark General Hospital

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Health Care

Public Health

Addis Ababa

2 years

1 Position

2025-06-10

to

2025-07-06

Required Skills

organise facilities for office personnel

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Fields of study

Health Officer

Full Time

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Job Description

Landmark General Hospital is looking for a professional, empathetic, and detail-oriented Call Center Agent to join our hospital’s customer service team. As the first point of contact for patients and visitors, you will play a crucial role in providing exceptional support, scheduling appointments, and ensuring smooth communication between patients and healthcare providers.

Key Responsibilities:

  • Patient Communication:

    • Answer incoming calls promptly and professionally.

    • Provide accurate information about hospital services, departments, and procedures.

    • Guide callers seeking medical advice or emergency assistance to the appropriate departments.

  • Appointment Management:

    • Schedule, confirm, modify, and cancel patient appointments as needed.

    • Remind patients of upcoming appointments via calls or messages.

    • Coordinate with medical staff to ensure appointment availability.

  • Data & Feedback Handling:

    • Accurately record and update patient information while maintaining confidentiality.

    • Collect and document customer feedback to improve service quality.

    • Assist patients when services are unavailable and escalate concerns when necessary.

  • Administrative Support:

    • Follow hospital protocols and communication guidelines.

    • Participate in continuous improvement initiatives.

    • Assist with other administrative tasks as assigned.

Job Requirements

  • Education: Health Officer

  • Experience: Prior experience in a hospital or healthcare call center is an advantage.

  • Communication:

    • Fluent in Amharic and English (excellent verbal and written skills). (Proficiency in multiple languages is preferred)

    • Ability to convey information clearly and compassionately.

  • Soft Skills:

    • Strong multitasking ability and composure under pressure.

    • Empathy, patience, and professionalism when interacting with patients and families.

  • Technical Knowledge:

    • Familiarity with healthcare terminology and hospital procedures

How To Apply

Interested applicants can submit CV and other documents to the hospital’s HR department in person before 13/6/2025.

Fields Of Study

Health Officer

Skills Required

organise facilities for office personnel

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