Landmark General Hospital is looking for a professional, empathetic, and detail-oriented Call Center Agent to join our hospital’s customer service team. As the first point of contact for patients and visitors, you will play a crucial role in providing exceptional support, scheduling appointments, and ensuring smooth communication between patients and healthcare providers.

Key Responsibilities:

• Patient Communication:

  • Answer incoming calls promptly and professionally.

  • Provide accurate information about hospital services, departments, and procedures.

  • Guide callers seeking medical advice or emergency assistance to the appropriate departments.

• Appointment Management:

  • Schedule, confirm, modify, and cancel patient appointments as needed.

  • Remind patients of upcoming appointments via calls or messages.

  • Coordinate with medical staff to ensure appointment availability.

• Data & Feedback Handling:

  • Accurately record and update patient information while maintaining confidentiality.

  • Collect and document customer feedback to improve service quality.

  • Assist patients when services are unavailable and escalate concerns when necessary.

• Administrative Support:

  • Follow hospital protocols and communication guidelines.

  • Participate in continuous improvement initiatives.

  • Assist with other administrative tasks as assigned.

Job Requirements

• Education: Health Officer

• Experience: Prior experience in a hospital or healthcare call center is an advantage.

• Communication:

  • Fluent in Amharic and English (excellent verbal and written skills). (Proficiency in multiple languages is preferred)

  • Ability to convey information clearly and compassionately.

• Soft Skills:

  • Strong multitasking ability and composure under pressure.

  • Empathy, patience, and professionalism when interacting with patients and families.

• Technical Knowledge:

  • Familiarity with healthcare terminology and hospital procedures

How To Apply

Interested applicants can submit CV and other documents to the hospital’s HR department in person before 13/6/2025.