Landmark General Hospital
Health Care
Public Health
Addis Ababa
2 years
1 Position
2025-06-10
to
2025-07-06
organise facilities for office personnel
Health Officer
Full Time
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Job Description
Landmark General Hospital is looking for a professional, empathetic, and detail-oriented Call Center Agent to join our hospital’s customer service team. As the first point of contact for patients and visitors, you will play a crucial role in providing exceptional support, scheduling appointments, and ensuring smooth communication between patients and healthcare providers.
Patient Communication:
Answer incoming calls promptly and professionally.
Provide accurate information about hospital services, departments, and procedures.
Guide callers seeking medical advice or emergency assistance to the appropriate departments.
Appointment Management:
Schedule, confirm, modify, and cancel patient appointments as needed.
Remind patients of upcoming appointments via calls or messages.
Coordinate with medical staff to ensure appointment availability.
Data & Feedback Handling:
Accurately record and update patient information while maintaining confidentiality.
Collect and document customer feedback to improve service quality.
Assist patients when services are unavailable and escalate concerns when necessary.
Administrative Support:
Follow hospital protocols and communication guidelines.
Participate in continuous improvement initiatives.
Assist with other administrative tasks as assigned.
Education: Health Officer
Experience: Prior experience in a hospital or healthcare call center is an advantage.
Communication:
Fluent in Amharic and English (excellent verbal and written skills). (Proficiency in multiple languages is preferred)
Ability to convey information clearly and compassionately.
Soft Skills:
Strong multitasking ability and composure under pressure.
Empathy, patience, and professionalism when interacting with patients and families.
Technical Knowledge:
Familiarity with healthcare terminology and hospital procedures
Interested applicants can submit CV and other documents to the hospital’s HR department in person before 13/6/2025.
Fields Of Study
Health Officer
Skills Required
organise facilities for office personnel
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