Job Expired

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Customer Service Manager I -FIFB - Alif Branch

Dashen Bank

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Finance

Banking Management

Jimma

6 years

1 Position

2025-06-11

to

2025-06-21

Required Skills

provide high quality customer service

+ show more
Fields of study

Business

Full Time

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Job Description

Vacancy Details

Vacancy Number: DB_EX/JD/013/25
Vacancy Posting End Date: 20/06/2025

Job Summary

  • The Customer Service Manager I will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

Job Requirements

Academic and Professional Qualifications

  • Bachelor degree in a business related field e.g. accounting, management, economics, business administration

Experience

  • Minimum of Six (6) years of banking experience 

Technical Competencies

  • Understands the basic mechanisms of general financial products and services.

  • Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.

  • Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

  • Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

  • Project management skills.

Behavioral Competencies

  • Strong leadership and skills to foster teamwork; develop and motivate staff, resolve conflicts as well as ability to provide direction in order to achieve organisational objectives.

  • Ability to lead, influence and drive change initiatives in support of business strategies within the branch.

  • Strong business acumen.

  • Strong communication and presentation skills including ability to develop proposals, concept papers, position papers, etc.

  • Strong interpersonal skills and ability to relate with and manage multi-cultural teams.

  • Strong expertise in strategic management project planning and budgeting, resource management, implementation as well as monitoring and evaluation.

  • Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.

  • Strategic thinking and problem-solving skills.

  • Analytical and creative thinking skills.

  • Strong persuasion and negotiation skills.

  • Good customer relationship management skills (internal and external customers)

  • Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

  • Effective stakeholder management.

Place Of Work

FIFB - Alif Branch/ Jimma Alif Outlet  

How To Apply

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  • Call on +251472111854

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Fields Of Study

Business

Skills Required

provide high quality customer service

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