Job Expired

company-logo

Customer Engagement Intern

Dodai Manufacturing

job-description-icon

Business

Marketing Management

Addis Ababa

0 years

1 Position

2025-06-12

to

2025-06-26

Required Skills

assist customers

+ show more
Fields of study

Marketing Management

Internship

Share

Job Description

Dodai Manufacturing Plc (Dodai), is a recently incorporated organization launched in Addis Ababa, Ethiopia on August 01, 2023. Dodai is a fast growing organization with a mission of making urban e-mobility accessible to everyone in Africa through its innovative products and services. Dodai plans to provide brand new electric two wheelers by assembling them here in Addis Ababa and plans to expand to major regional cities in Ethiopia by the end of 2025. It’s thus looking to engage dynamic Ethiopian talent to ensure the achievement of its goals. 

Purpose of the Position:

To assist with basic customer support tasks such as answering inquiries, updating tickets, and escalating complex cases to senior team members. This role serves as a learning and support position for new team members entering the customer service function.

Responsibilities:

  • Answer simple inquiries (e.g. operating hours, location, basic product info).

  • Route or escalate complex issues to Customer engagement Officers or Supervisor.

  • Tag and categorize incoming tickets accurately in the system.

  • Perform follow-ups on resolved cases to confirm customer satisfaction.

  • Provide support during high-volume periods (e.g. holidays, promotions).

  • Assist in updating FAQs or internal support notes under supervision.

Job Requirements

  • Diploma / Bachelor's degree in Marketing Management or closely related fields

  • 0  year experience.

  • Strong verbal and written communication skills.

  • High level of efficiency, accuracy, and responsibility.

How To Apply

Interested and qualified applicants can apply online using THIS LINK

Fields Of Study

Marketing Management

Skills Required

assist customers

Related Jobs

about 12 hours left

Nova H3M Trading PLC

Marketing

Marketing Officer

time-icon

Full Time

2 yrs

13 Positions


Bachelor's Degree in Marketing, Marketing Management, or in a related field of study with relevant work experience Duties & Responsibilities: - Plan and execute marketing campaigns, both online and offline. - Create engaging content for websites, email newsletters, social media, and advertising. - Analyze marketing data (campaign results, conversion rates, traffic, etc.) and generate reports

Addis Ababa

9 days left

Pixel Import and Export

Researcher (With Marketing Insight)

Researcher

time-icon

Full Time

1 yrs

1 Position


Bachelor's Degree in Marketing, Business, Economics or in a related field of study with relevant work experience Duties and Responsibilities: - Conduct qualitative and quantitative research on market trends, industry developments, customer behavior, and competitor activities - Initiate marketing campaigns after completion of research - Design, manage, and execute research plans to support business development and marketing initiatives. - Gather and analyze internal and external data to identify opportunities, gaps, or improvements. - Prepare detailed research reports, executive summaries, and strategic recommendations. - Develop and deliver compelling visual presentations of findings to internal staff and decision-makers. - Collaborate with marketing, sales, and leadership teams to translate research into actionable strategies.

Addis Ababa

about 12 hours left

Markonet Trading PLC

Senior Marketing & Key Accounts Officer

Marketing Officer

time-icon

Full Time

4 yrs

1 Position


Educational background in a related field of study with relevant work experience Duties & Responsibilities: - Develop and execute comprehensive marketing strategies and campaigns tailored to the transport sector - Conduct in-depth market research to understand customer needs, industry trends, and competitive positioning - Manage the production and distribution of promotional content including digital ads, brochures, and newsletters.

Addis Ababa

about 12 hours left

Ghion Gas PLC

Digital Marketing Expert

Digital Marketing Officer

time-icon

Full Time

2 - 4 yrs

2 Positions


Bachelor's Degree or Diploma in Marketing Management or a related field with relevant work experience

Addis Ababa

about 12 hours left

Ghion Gas PLC

Sales and Marketing Supervisor

Sales Supervisor

time-icon

Full Time

4 - 7 yrs

1 Position


Bachelor's Degree or Diploma in Marketing Management or a related field with relevant work experience

Addis Ababa

about 12 hours left

Rong Chuang Economic Development Consultancy PLC

Sales Officer

Sales Officer

time-icon

Full Time

2 yrs

1 Position


BA or Diploma in Marketing, Business or in a related field of study with relevant work experience Duties and Responsibilities: - Promote and sell company products/services to potential clients - Build and maintain lasting customer relationships. - Identify market trends and customer needs - Prepare and deliver sales reports and forecasts

Addis Ababa