company-logo

Customer Engagement Intern

Dodai Manufacturing

job-description-icon

Business

Marketing Management

Addis Ababa

0 years

1 Position

2025-06-12

to

2025-06-26

Required Skills

assist customers

+ show more
Fields of study

Marketing Management

Internship

Share

Job Description

Dodai Manufacturing Plc (Dodai), is a recently incorporated organization launched in Addis Ababa, Ethiopia on August 01, 2023. Dodai is a fast growing organization with a mission of making urban e-mobility accessible to everyone in Africa through its innovative products and services. Dodai plans to provide brand new electric two wheelers by assembling them here in Addis Ababa and plans to expand to major regional cities in Ethiopia by the end of 2025. It’s thus looking to engage dynamic Ethiopian talent to ensure the achievement of its goals. 

Purpose of the Position:

To assist with basic customer support tasks such as answering inquiries, updating tickets, and escalating complex cases to senior team members. This role serves as a learning and support position for new team members entering the customer service function.

Responsibilities:

  • Answer simple inquiries (e.g. operating hours, location, basic product info).

  • Route or escalate complex issues to Customer engagement Officers or Supervisor.

  • Tag and categorize incoming tickets accurately in the system.

  • Perform follow-ups on resolved cases to confirm customer satisfaction.

  • Provide support during high-volume periods (e.g. holidays, promotions).

  • Assist in updating FAQs or internal support notes under supervision.

Job Requirements

  • Diploma / Bachelor's degree in Marketing Management or closely related fields

  • 0  year experience.

  • Strong verbal and written communication skills.

  • High level of efficiency, accuracy, and responsibility.

How To Apply

Interested and qualified applicants can apply online using THIS LINK

Fields Of Study

Marketing Management

Skills Required

assist customers

Related Jobs

1 day left

Black and White Gift Shop

Store Salesperson

Sales Person

time-icon

Full Time

0 yrs

1 Position


Completion of 10th Grade Working hours: 3:00 AM - 2:00 AM Working days: Monday - Saturday Duties & Responsibilites: - Greet and assist customers in a friendly and professional manner - Understand customer needs and recommend appropriate products - Maintain in-depth knowledge of products, pricing, promotions, and stocking policies - Operate the cash register, monitor transactions, and issue receipts - Ensure the sales floor is clean, organized, and fully stocked Requirements: - Competent and talented salesperson for our gift shop. - She should have sufficient knowledge about gifts and program materials. - She is ready to work permanently for a long time and lives in the Jemo area. - A government employee who can provide a guarantor

Addis Ababa

4 days left

DAS Technology Services PLC

Sales and Marketing Agent

Sales Representative

time-icon

Contract

5 yrs

3 Positions


Bachelor's Degree in Marketing, Business or in a related field of study with relevant work experience in sales or customer service, preferably in a marketing or related industry. Duties & Responsibilities: - Promote products or services to potential customers through various channels, such as cold calling, email marketing, social media outreach, and networking events. - Build and maintain relationships with existing clients to ensure customer satisfaction and repeat business. - Conduct market research to identify potential leads and understand customer needs and preferences. - Collaborate with the marketing team to develop and execute targeted marketing campaigns that resonate with the target audience. Required Skills: - Strong communication and interpersonal skills, with the ability to build rapport and establish trust with clients. - Goal-oriented mindset with a track record of meeting or exceeding sales targets - Familiarity with various sales techniques and strategies.

Addis Ababa

4 days left

Nova Business Group

Salesperson

Sales Person

time-icon

Full Time

0 - 3 yrs

1 Position


Educational background in a related field of study (preferably with experience in sales) Gender: Female Residential Address: Near Sahlite Mhiret Working Hours: Monday - Saturday 1:00 PM - 1:00 PM Duties and Responsibilities: - Build and maintain strong relationships with existing and potential customers. - Present, promote, and demonstrate products/services to prospective buyers. - Meet or exceed monthly/quarterly sales quotas. - Stay updated on industry trends, competitor activities, and market conditions. Required Skills: - Trustworthy, friendly, efficient and able to handle customers with courtesy and patience.

Addis Ababa

5 days left

Tsegaye Wolde

Marketing and Sales

Sales Representative

time-icon

Full Time

0 - 1 yrs

1 Position


Educational background in a related field of study with relevant work expereince Required Gender: Female Duties & Responsibilites: - Develop and implement marketing strategies to attract new customers. - Promote company services and programs to increase visibility and sales. -Offer accurate and up-to-date information about the organization, its services, products, or events. - In-store sales and external marketing analysis Required Skills: - Able to adapt to the environment easily. - Have excellent time management. - Self-motivated

Addis Ababa

5 days left

MA Jobs

Commercial Manager

Commercial Marketing Officer

time-icon

Full Time

5 yrs

1 Position


Bachelor's Degree in a related field of study with relevant work experience Duties & Responsibilities: - Lead the development and execution of commercial strategies to drive sales, profitability, and market share. - Work with the global HQ team on category management, ensuring optimal product mix and lifecycle planning. - Oversee procurement and supplier negotiations to enhance cost efficiency and supply chain performance. - Oversee procurement and supplier negotiations to enhance cost efficiency and supply chain performance. - Define and implement competitive pricing strategies aligned with margin goals and customer perception. - Direct marketing activities to align with commercial goals, brand identity, and customer engagement strategies. - Analyze market trends and customer data to support informed decision-making.

Addis Ababa

5 days left

MA Jobs

Sales Operation Manager

Sales Manager

time-icon

Full Time

5 yrs

1 Position


Bachelor's Degree in Marketing or in a related field of study with relevant work experience in Sales Operations and background in retail business, preferably airport or duty-free retail Duties & Responsibilites: - Manage multiple duty-free retail shops across various locations - Oversee sales processes, systems, and performance tracking across all retail outlets - Directly manage shop supervisors and lead the entire sales operations team - Enhance sales team performance through tools, training, and enablement programs - Drive revenue growth and profit maximization for all shops - Standardize procedures and promote operational excellence Required Skills: - Skilled in creating and maintaining Standard Operating Procedures (SOPs) and Playbooks - Strong leadership skills with experience in training, performance coaching, and project management - Results-driven and comfortable working in a fast-paced, high-volume retail environment

Addis Ababa