MA Jobs
Business
Marketing Management
Addis Ababa
5 years
1 Position
2025-06-12
to
2025-06-21
achieve sales targets
execute after sales activities
Marketing
Marketing Management
Full Time
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Job Description
The Sales Operations Manager is responsible for improving sales productivity and supporting revenue growth through the development and optimization of sales processes, systems, reporting, and performance management. This role acts as a strategic partner to the sales leadership team, providing data-driven insights, ensuring operational excellence, and aligning sales tools and resources to business goals.
Job Title: Sales Operations Manager
Salary: Very Attractive
Manage multiple duty-free retail shops across various locations
Oversee sales processes, systems, and performance tracking across all retail outlets
Directly manage shop supervisors and lead the entire sales operations team
Enhance sales team performance through tools, training, and enablement programs
Drive revenue growth and profit maximization for all shops
Standardize procedures and promote operational excellence
Collaborate with Category Management (CATMAN), Marketing, and Logistics teams to ensure flawless customer shop experiences
Work with Finance to align sales strategies, inventory management, and budget planning
Foster a positive team culture and drive employee job satisfaction
Lead customer-centric initiatives to improve service, experience, and loyalty
Conduct regular performance reviews and provide senior leadership with insights on regional sales health
Support shop renovations and new store openings
Serve as a member of the Executive Management Team
Education: Bachelor's Degree in Marketing or in a related field of study
Expereince: Minimum 5 years of experience in Sales Operations
Background in retail business, preferably airport or duty-free retail
Experience managing multiple units or locations
Proven ability to drive sales growth and operational improvements
Skilled in creating and maintaining Standard Operating Procedures (SOPs) and Playbooks
Strong leadership skills with experience in training, performance coaching, and project management
Results-driven and comfortable working in a fast-paced, high-volume retail environment
Excellent team player with strong communication and administrative skills
Proficient in POS systems, sales reporting tools, Microsoft Excel, or similar data platforms
Passionate about customer experience, operational excellence, and team success
Interested and qualified applicants can apply online using THIS LINK or submit your CV and cover letter via email: majobsagency@gmail.com or in person to the Office located at Kasanchis Road, Garad Building, Office No. 03 13A.
For further information contact Tel. +251903731076
Fields Of Study
Marketing
Marketing Management
Skills Required
achieve sales targets
execute after sales activities
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