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Intermediate Customer Service Officer

VisionFund Micro-Finance Institution

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Business

Marketing Management

Addis Ababa

2 years

1 Position

2025-06-12

to

2025-06-20

Required Skills

assist customers

+ show more
Fields of study

Public Administration

2013-05-12 Cooperatives

Marketing

Rural Development

Management

Agricultural Economics

Economics

Full Time

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Job Description

 PositionIntermediate Customer Service Officer

Place of Work: CN & West Regional Operation: - Branches for Addis Ababa area

Opening Date: June 12, 2025

        About the Organization:

VisionFnd Micro Finance Institution (S.C) is an Institution established according to proclamation No. 40/96 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. VisionFund is currently operating in five of the Regional States of the country. VisionFund MFI is currently looking for candidates for Intermediate Customer Service Officers role. The successful candidates will have skills and experience that meet the following requirements:

 Major Responsibilities

Promotion & Marketing 

  • Assists in conducting market research and survey activities;

  • Solicits new loan accounts in accordance with specific periodic performance targets prescribed in the branch business plan;

  • Conducts active marketing campaign to attract new clients;

  • Orients prospective clients about VISIONFUND MFI products;

  • Assists the branch manager in preparing annual plans and budget

  • Caries out focus group discussion (FGD) with clients

Manage loan and saving  process 

  • Receives loan applications and perform credit appraisal on loan applicants and his/her surety/ guarantor, if any;

  • Conducts inspection and/or appraisal of any property being offered as collateral;

  • Prepares and presents credit applications to the branch credit committee for approval and arrange venue for loan;

  • Prepares schedules and disburses loans and collects repayments 

  • Daily handover all collected cash to the teller/cashier

  • Assess client history & performance to recommend for repeat loan

  • Member of loan committee

  • Submits periodic reports and statistical data to the branch manager

Manages portfolio quality 

  • Closely monitors loan payments and ensures zero tolerance against past due;

  • Effectively negotiates with clients in arrears

  • Undertakes timely follow up and analysis of past due loans and proper documentation there of

  • Assists other loan officers in managing delinquency crisis before, during and after disbursement and build strong relations with them

And any other duties that may be assigned by the Branch manager from time to time 

  • Acts as an alternate to any Credit Officer who is absent or who is on-leave.

Job Requirements

  • Qualifications:  Knowledge and Technical Skills:

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training: 

  • A Minimum of TVET/ College Diploma in Economics, Management, Marketing, Public Administration, Rural Development, Cooperative, Agricultural Economics, or related fields study.

  • Practical credit or related work experience of 2 years

  • Determined personality with initiative, perseverance and the ability to motivate and manage a team.

  • Capability and willingness to take responsibility and highly developed sense of rectitude.

  • Ready to comply and live up to and in accordance with the organization Ideals and Core Values

  • Good knowledge in economic and financial topics 

  • Good analytical and problem-solving skills

    Terms of Employment: Permanent

    Salary: As per the Institution salary scale

    Closing Date: June 19, 2025

How To Apply

Candidates who fulfill the requirements can send their application, curriculum vitae, names and addresses of up to three references and non-returnable copies of credentials to: VFE_Vacancy@wvi.org or in person to CN & West Regional Operation Office (Piassa - Sabura Babur & Furi)

Note: -   Only short-listed candidates will be contacted for subsequent assessment

Women applicants are highly encouraged to apply

Fields Of Study

Public Administration

2013-05-12 Cooperatives

Marketing

Rural Development

Management

Agricultural Economics

Economics

Skills Required

assist customers

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