VisionFund Micro-Finance Institution
Business
Marketing Management
Addis Ababa
2 years
1 Position
2025-06-12
to
2025-06-20
assist customers
Public Administration
2013-05-12 Cooperatives
Marketing
Rural Development
Management
Agricultural Economics
Economics
Full Time
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Job Description
Position: Intermediate Customer Service Officer
Place of Work: CN & West Regional Operation: - Branches for Addis Ababa area
Opening Date: June 12, 2025
About the Organization:
VisionFnd Micro Finance Institution (S.C) is an Institution established according to proclamation No. 40/96 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. VisionFund is currently operating in five of the Regional States of the country. VisionFund MFI is currently looking for candidates for Intermediate Customer Service Officers role. The successful candidates will have skills and experience that meet the following requirements:
Promotion & Marketing
Assists in conducting market research and survey activities;
Solicits new loan accounts in accordance with specific periodic performance targets prescribed in the branch business plan;
Conducts active marketing campaign to attract new clients;
Orients prospective clients about VISIONFUND MFI products;
Assists the branch manager in preparing annual plans and budget
Caries out focus group discussion (FGD) with clients
Manage loan and saving process
Receives loan applications and perform credit appraisal on loan applicants and his/her surety/ guarantor, if any;
Conducts inspection and/or appraisal of any property being offered as collateral;
Prepares and presents credit applications to the branch credit committee for approval and arrange venue for loan;
Prepares schedules and disburses loans and collects repayments
Daily handover all collected cash to the teller/cashier
Assess client history & performance to recommend for repeat loan
Member of loan committee
Submits periodic reports and statistical data to the branch manager
Manages portfolio quality
Closely monitors loan payments and ensures zero tolerance against past due;
Effectively negotiates with clients in arrears
Undertakes timely follow up and analysis of past due loans and proper documentation there of
Assists other loan officers in managing delinquency crisis before, during and after disbursement and build strong relations with them
And any other duties that may be assigned by the Branch manager from time to time
Acts as an alternate to any Credit Officer who is absent or who is on-leave.
Qualifications: Knowledge and Technical Skills:
The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:
A Minimum of TVET/ College Diploma in Economics, Management, Marketing, Public Administration, Rural Development, Cooperative, Agricultural Economics, or related fields study.
Practical credit or related work experience of 2 years
Determined personality with initiative, perseverance and the ability to motivate and manage a team.
Capability and willingness to take responsibility and highly developed sense of rectitude.
Ready to comply and live up to and in accordance with the organization Ideals and Core Values
Good knowledge in economic and financial topics
Good analytical and problem-solving skills
Terms of Employment: Permanent
Salary: As per the Institution salary scale
Closing Date: June 19, 2025
Candidates who fulfill the requirements can send their application, curriculum vitae, names and addresses of up to three references and non-returnable copies of credentials to: VFE_Vacancy@wvi.org or in person to CN & West Regional Operation Office (Piassa - Sabura Babur & Furi)
Note: - Only short-listed candidates will be contacted for subsequent assessment
Women applicants are highly encouraged to apply
Fields Of Study
Public Administration
2013-05-12 Cooperatives
Marketing
Rural Development
Management
Agricultural Economics
Economics
Skills Required
assist customers
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