Klik Investment PLC
Business
Business Administration
Addis Ababa
2 years
1 Position
2025-06-13
to
2025-06-23
provide high quality customer service
Journalism, media studies and communication
Business Administration
Full Time
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Job Description
At klik Investment PLC, we are committed to redefining the delivery experience. Our mission is to provide fast, reliable and efficient delivery solutions that connect businesses and consumers seamlessly. With a focus on innovation, technology, and customer satisfaction, we strive to be the trusted partner for all your delivery needs.
Kilk Investment PLC is invite talented professionals with skills to join our dynamic team. Candidates that fulfill our criteria are welcome to send us their profile on the stated email address.
Customer Service Support Officer (Call Centre Agent)
The Support Officer (Call Centre Agent) is responsible for providing exceptional customer support via phone, email, and chat channels. They assist customers with inquiries, resolve issues related to deliveries, track shipments, and ensure a positive experience that fosters customer satisfaction and loyalty.
Major Duties and Responsibility Customer Support & Assistance:
Handle inbound calls, emails, and chat messages from customers promptly and professionally.
Provide accurate information regarding delivery schedules, tracking, and order status.
Assist customers with booking, rescheduling, or canceling deliveries as needed.
Issue Resolution:
Troubleshoot and resolve customer complaints or concerns efficiently.
Coordinate with logistics and delivery teams to resolve delivery issues or delays.
Escalate complex cases to supervisors when necessary, ensuring thorough follow- up.
Record Keeping & Documentation:
Log all customer interactions accurately in the CRM or support system.
Maintain detailed records of issues, resolutions, and customer feedback.
Product & Service Knowledge:
Stay updated on company services, policies, and delivery procedures.
Educate customers about delivery options, policies, and procedures to enhance their experience.
Quality & Performance:
Meet performance metrics such as call handling time, resolution rate, and customer satisfaction scores.
Continuously seek ways to improve communication and service quality.
Team Collaboration:
Work closely with other support team members and departments to resolve customer issues.
Participate in training sessions and team meetings to stay informed about updates and best practices.
What We Offer:
Competitive salary and benefits.
Opportunities for professional growth and development.
A dynamic, fast-paced work environment.
The chance to make a tangible impact on the growth of our delivery services.
BA Degree in Communication, Psychology, or Business Administration or related field, working as a customer service is preferable
Previous experience in call center or customer support roles, preferably in logistics, delivery, or e-commerce.
Excellent communication skills, both verbal and written.
Good problem-solving and active listening abilities.
Proficiency in CRM software, MS Office, and basic computer skills.
Customer-oriented mindset with patience and empathy.
Ability to remain calm and professional under pressure.
Strong organizational skills and attention to detail.
Multilingual abilities are a plus, depending on customer demographics.
Languages
Fluency in spoken and written English and Amharic.
Speaking and writing local language is a plus
Candidates who are interested and fulfill the requirements shall submit their applications/motivation letters along with their updated CV via email at – rediate.mekuria@gmail.com. In the subject line of your email, please mention the position you are applying for.
Fields Of Study
Journalism, media studies and communication
Business Administration
Skills Required
provide high quality customer service
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