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Customer Advisor I

Tamrin International Trading PLC

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Engineering

Mechanical Engineering

Addis Ababa

2 years

1 Position

2025-06-16

to

2025-06-22

Required Skills

identify customer requirements

+ show more
Fields of study

Automotive Engineering

Mechanical Engineering

Full Time

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Job Description

Duties and Responsibilities

  1. Identifies service requirements and inspects conditions of vehicles;

  2. Receives vehicles for service and/or repair, enters all details on job order slip, job cards and gets the customer signed on job order slip and receives the vehicle for repair and maintenance;

  3. Records customers’ addresses and vehicles particularity in the database;

  4. Ensures that customers are aware of the full extent of service available in the W/shop;

  5. Records defects and informs customers on the pressing problems of the vehicle brought for maintenance/service ;

  6. In case detailed diagnoses is required, arranges for inspection and/or road test before job order slip is completed and customer signs consent for the job order;

  7. Checks and records all remarks seen on the vehicle and list out accessories in the vehicle, during receiving and handovers to customers when the repair work is completed;

  8. Hands over vehicles to technicians as per the receiving check list;

  9. Informs the customer, the progress of the work, and seeks the customer’s agreement before taking up new repair activities;

  10. Registers customers’ remarks, satisfaction or reservations and discusses findings with immediate supervisor or senior customer advisor for appropriate action.

  11. Keeps a logbook of all jobs by date and plate number;

  12. Keeps customers’ enquires, proforma and other service document files in order;

  13. Keeps updated vehicles repair status  every day and communicates with customers upon request;

  14. Ensures that all job orders are completed, and vehicle tested on the road;

  15. Performs other related tasks as required.

Job Requirements

  • From recognized university/collage first degree in Mechanical Engineering/ Automotive Engineering/ Automotive Technology or other relevant field of study and 2 year related work experience

How To Apply

Interested applicants and qualified candidates should submit their application cover letter with original documents, CV and non-returnable copies of within 6 working days from the time of this vacancy announcement. 

Place of application:- on the way from ‘Megenagna’ to imperial Hotel In front of Anbessa Garage next to (DHL)

For more information contact Tel. +251114431130, +251114431444\ PO. Box 121225

Fields Of Study

Automotive Engineering

Mechanical Engineering

Skills Required

identify customer requirements

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