Duties and Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.

• Provide information, answer inquiries, and resolve customer issues and complaints.

• Accurately record and document customer interactions and transactions in the CRM system.

• Follow call scripts and guidelines to ensure consistency and quality of service.

• Meet or exceed call center performance metrics, including call handling time and customer satisfaction.

• Escalate complex issues to appropriate supervisors or departments when necessary.

• Stay updated on product knowledge and company policies to provide accurate information to customers.

• Participate in ongoing training and professional development to improve customer service skills.

• Adhere to call center standards, processes, and procedures.

• Maintain a positive and customer-focused attitude during interactions.

Job Requirements

• High school diploma or equivalent; some college education is a plus.

• Proven experience in a customer service or call center role is preferred.

• Strong communication and interpersonal skills.

• Ability to handle high call volumes and work in a fast-paced environment.

• Good problem-solving and conflict resolution skills.

• Proficiency in using call center software and CRM systems.

• Excellent multitasking and time management abilities.

• Location: Kenya

• Career Level: Entry Level

How To Apply

Through THIS LINK