Shemu Group
Business
Business Administration
Addis Ababa
3 years - 5 years
1 Position
2025-06-25
to
2025-07-01
provide high quality customer service
Automotive Engineering
Business Administration
Full Time
Share
Job Description
Supervise and mentor a team of service advisors and front desk staff.
Ensure seamless communication between customers, workshop technicians, and EV specialists.
Monitor and improve customer satisfaction scores and resolution timeframes.
Handle escalated customer complaints or service issues professionally and efficiently.
Maintain accurate records of customer interactions, service history, and follow-ups.
Coordinate with workshop managers and parts departments to ensure timely service delivery.
Maintain updated knowledge of EV systems, warranty policies, and service campaigns.
Assist in training team members on EV-specific customer interaction and service processes.
Generate and analyze reports related to service performance, customer feedback, and workflow.
Diploma or Bachelor's degree in Automotive, Business Administration, or related field.
Minimum 3–5 years of experience in automotive customer service, with at least 1\2 years in a supervisory or team leader role.
Experience in EV service environments is highly preferred.
Skills
Strong knowledge of EV systems and after-sales service processes.
Excellent communication, leadership, and interpersonal skills.
Proficiency with service management software and digital service booking tools.
Customer-focused mindset with the ability to manage high-pressure situations calmly.
Ability to train and motivate team members to achieve performance goals.
Interested applicants who fulfill the stated requirements can submit their application letter, CV, and relevant credentials with non-returnable photocopies in person within seven (05) consecutive days to Shemu Group Corporate Office located around Kality Total, in front of Kality Metals Factory, Shemu Group Corporate Office 2nd floor.
Or
Through email stating “Application for Customer Service Supervisor” in the subject line through Email shemucorporatehrm@gmail.com in a single PDF file attachment.
Fields Of Study
Automotive Engineering
Business Administration
Skills Required
provide high quality customer service
Related Jobs
about 11 hours left
Anbessa Travel
Senior Event Sales and Business Development Officer
Business Development Expert
Full Time
5 yrs
1 Position
Bachelor’s Degree in Marketing Management, Business Administration, Event Management, Hospitality or in a related field of study with relevant work experience in event sales, business development, and event planning, preferably in travel, hospitality, or event management. Duties and Responsibilities: - Develop and implement sales strategies to achieve organizational targets for event sales and business growth. - Identify new business opportunities in the event, MICE (Meetings, Incentives, Conferences, and Exhibitions), and corporate travel sectors. - Conduct market research to stay updated on industry trends, competitor activities, and emerging opportunities. - Analyze market data to identify growth potential and areas for improvement. - Ensure high levels of customer satisfaction by addressing client needs and resolving issues promptly. - Implement feedback mechanisms to improve service quality and client experience.
5 days left
Addis Ababa Water and Sewerage Authority (AAWSA)
Officer of Property and Property
Property Administration Officer
Full Time
2 - 4 yrs
1 Position
TVET Level or Diploma in Procurement, Logistics and Supply Chain Management, Marketing, Supply Management, Public Procurement, Accounting and Financial Accounting, Business Administration, Management Techniques or in a related field of study with relevant work experience
5 days left
Eternal Media and Promotion PLC
Warehouse Manager
Warehouse Officer
Full Time
3 yrs
1 Position
Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration or in a related field of study with relevant work experience Duties & Responsibilities - Lead daily warehouse operations, including receiving, storing, dispatching, and organizing of media equipment and materials - Supervise warehouse staff, including training, task delegation, and performance management - Maintain accurate inventory tracking using manual or digital systems - Coordinate with production, logistics, and procurement teams to align warehouse activity with event timelines - Monitor stock levels, equipment condition, and schedule regular maintenance - Analyze and improve warehouse layout, workflow, and logistics processes - Ensure compliance with internal policies and safety regulations
about 11 hours left
Amaga PLC
Strategy and Planning Manager
Strategy Officer
Full Time
6 - 8 yrs
1 Position
Master's or Bachelor's Degree in Business Administration, Management, Economics, or in a related field of study with relevant work experience Duties & Responsibilities: - Lead the development of strategic plans and initiatives aligned with the company’s vision and goals - Analyze market trends, competitive landscapes, and industry dynamics to inform strategic decision-making - Collaborate with senior management and cross-functional teams to define and prioritize strategic objectives
about 11 hours left
Dashen Bank
Senior Corporate Business Officer - IFB
Business Officer
Full Time
5 yrs
1 Position
Bachelor's Degree in Business Administration, Marketing Management, Management, Banking, Finance, Management, Information Technology or in a related field of study with relevant work experience
about 11 hours left
AYAT Share Company
Development Facilitator
Development Specialist
Full Time
4 yrs
1 Position
Bachelor’s Degree in Business Administration, Management, Economics, Project Management or in a related field of study with relevant work experience Duties and Responsibilities: - Manage and track the progress of all necessary permits, licenses, and approvals required for development projects from various governmental and regulatory agencies. - Prepare and submit applications, ensuring accuracy and completeness of all required documentation. - Liaise with relevant authorities and build positive working relationships to expedite the approval process.