A Junior IT job typically refers to an entry-level position in the information technology field, such as a Junior IT Administrator, Junior IT Technician, Junior IT Officer, or Junior IT Analyst.

Required Number: 1 (One)

Workplace: Dream Orthopedics, Trauma and Spine Center

Salary: Competitive and Attractive, commensurate with qualifications and experience.

Duties and Responsibilities:

I. Technical Support & Help Desk:

• First-Level Support: Provide initial technical support to users for hardware, software, and network-related issues, acting as the first point of contact for IT problems.

• Troubleshooting: Diagnose and resolve basic technical problems such as connectivity issues, printer problems, software malfunctions, and user account lockouts.

• Ticketing System Management: Log, track, prioritize, and close support tickets efficiently using an IT help desk or ticketing system. Escalate complex issues to senior IT staff when necessary.

• User Account Management: Assist with the creation, modification, and deletion of user accounts and permissions across various systems (e.g., Active Directory, email).

• Software Installation & Configuration: Install, configure, and update software applications on user workstations and other devices.

• Hardware Setup: Assist with setting up and configuring new computers, peripherals (printers, scanners), and other IT equipment.

II. System & Network Assistance:

• Basic Network Support: Assist with monitoring network connectivity, troubleshooting basic network issues (e.g., Wi-Fi problems), and ensuring network devices are operational.

• Server Room Monitoring (Under Supervision): Perform routine checks in server rooms, such as verifying equipment status (lights, fan noise), ensuring proper cooling, and reporting any anomalies.

• Backup Assistance: Support the execution and monitoring of data backup processes, ensuring data integrity and availability.

• System Maintenance: Perform routine maintenance tasks like disk cleanup, file organization, and system health checks on workstations and servers (under supervision).

• Cabling: Assist with organizing, installing, and maintaining network and power cabling.

III. Inventory & Documentation:

• IT Asset Management: Assist in maintaining an accurate inventory of IT hardware and software assets, including tracking deployments, returns, and disposals.

• Documentation: Contribute to creating and updating IT documentation, including user guides, troubleshooting steps, and IT asset records.

• Knowledge Base Contribution: Help build and maintain the IT knowledge base for common issues and solutions.

IV. Security & Compliance (Under Supervision):

• Security Best Practices: Adhere to and promote IT security best practices, including password policies and secure file handling.

• Antivirus Management: Assist with ensuring antivirus software is up-to-date and operational on all devices.

• User Training: Provide basic training to users on IT policies, security awareness, and efficient use of technology.

Job Requirements:

• Education: BSC Degree in Information Technology or computer Science

• Experience: 1 year and above

How to Apply:

• Interested candidates who meet the above qualifications are encouraged to submit within 5 consecutive day a resume/CV , Document and cover letter to THIS LINK