Job Expired

company-logo

Digital Complaint Resolution Officer

ZamZam Bank

job-description-icon

Business

Business Administration

Addis Ababa

1 Position

2025-06-26

to

2025-07-06

Required Skills

develop reporting software

hardware platforms

Fields of study

Accounting

Business Administration

Management

Computer science

Full Time

Share

Job Description

Taking its name from ZamZam Holy Water which gave life to the barren land of Makkah, springing the hills of Safa and Marwa; ZamZam Bank is working towards ensuring sustained economic growth. 

Zamzam bank is aspiring and working relentlessly towards its vision of becoming the leading shari’ah compliant and all-inclusive bank in Africa by 2030. It is contributing to the economy by providing full-fledged interest free, affordable, effective banking and financial services to diverse individuals and organizations; and by promoting economic stability and financial access through its extensive branch networks.

The reputation of the bank is positioned on not only for its championship for pioneering financial inclusiveness, but also for its unwavering commitment to sheriah compliance products and services; strong networking; resources and organizational learning; innovative leadership and management practices; state of the art core banking systems and its international recognitions.

We are searching talented individuals to join us on our journey towards sustainable growth that enhance financial inclusion with a special focus on the part of society that is alienated from the financial system due to their religious beliefs or other factors. Is this you?

Your profile

Whether you want a career as a visionary professional banker in full-fledged interest free banking sector, or need to make sure that your earning is from halal source or second our cause towards ensuring sustained economic empowerment & stability through financial inclusiveness, we offer you these possibilities.

Job Purpose

Addressing and resolving customer inquiries through the banking website and digital platforms aligns with the bank’s vision of by delivering exceptional customer service that ensuring seamless a positive customer experience for all clients.

Duties & Responsibilities:

  • Manage digital channels feedback and inquiries (email, telegram, WhatsApp, Facebook etc.) 

  • Work on continuous improvement of digital interfaces based on customer behavior and feedback.

  • Provides analytical support to both the Customer Experience and Complaint Management team.

  • Ensures integrated reporting to track trends, customer sentiment, and resolution effectiveness.

  • Gathers and interprets customer feedback, surveys, and market data

  • Lead the development of dashboards and performance reports, tracking metrics like Net Promoter Score (NPS) and customer satisfaction

Place of Work: Head Office

What we offer you: The position comes with a competitive salary and an attractive remuneration package.

Job Requirements

Educational Qualification

  • BA/BSc Degree in Computer science IS, business administration, management, accounting or related field. Certification in Islamic Banking is an added advantage.

Work Experience

  • Minimum 2 years of experience in website and digital channels management Digital marketing, Digital banking, CRM, Quality assurance and Customer Complaint Management. Experience or skill in AI tools or system and social media platforms affiliation is basic. 

Required Competencies

  • Familiarity with supporting customers on digital platforms including mobile banking, internet banking, and chat bots, ensuring smooth and positive digital experiences.

  • Skill in gathering, analyzing, and interpreting customer feedback to drive continuous service improvements.

  • Skill in managing communication during crises or reputational threats in a calm, strategic, and ethical manner.

  • Understands and prioritizes customer needs, treats clients with respect and empathy, and goes the extra mile to ensure satisfaction.

  • Resolves customer issues or compliance violations effectively, using sound judgment and Shariah considerations.

  • Communicates clearly, professionally, and with cultural sensitivity to ensure customer understanding and compliance awareness. With more than one local language proficiency 

  • Ability to work with a diversified team 

How to Apply

Interested applicants who meet the above requirements can submit their application letter, updated CV and credentials in PDF format by clearly stating the position that you are applying for through the application link THIS LINK within 10 days from the date of announcement.

Only shortlisted applicants will be contacted.                      

Fields Of Study

Accounting

Business Administration

Management

Computer science

Skills Required

develop reporting software

hardware platforms

Related Jobs

3 days left

Ethiopian Engineering Corporation

Camp Administrator (Hahu/HR/060/2025)

Camp Administrator

time-icon

Full Time

6 yrs

2 Positions


Bachelor's Degree in Management, Business Administration, Public Administration and related field of study with relevant work experience Duties & Responsibilities: - Oversee the daily operations of the construction camp, including accommodation, catering, maintenance, and security. - Manage and supervise camp staff, including cooks, cleaners, and security personnel. - Coordinate with project managers and other stakeholders to ensure the smooth functioning of camp operations. - Maintain accurate records of camp occupancy, inventory, and supplies. - Handle resident inquiries and complaints, ensuring issues are resolved promptly and effectively. - Develop and implement camp policies and procedures. - Monitor and manage camp budgets, ensuring cost-effective operations.

Adama

3 days left

Forward Logistics Technologies

Transport Sales Supervisor

Sales Supervisor

time-icon

Full Time

3 - 5 yrs

6 Positions


Bachelor's Degree or Diploma in Marketing Sales, Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Leading the transportation sales team to achieve sales goals. - Identifying and tracking new sales leads and transportation service contracts. - Work with the operations team to ensure service quality and delivery time. - Monitor market trends and competitors to adjust sales strategies. - Prepare timely sales performance reports and forecasts. - Ensure compliance with company policies and transportation regulations.

Addis Ababa

6 days left

Forward Logistics Technologies

Office Assistance to the CEO

Office Assistant

time-icon

Full Time

2 - 5 yrs

1 Position


Bachelor’s Degree in Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Manage the CEO’s calendar, appointments, and travel arrangements - Coordinate meetings, prepare agendas, and take meeting minutes - Draft, proofread, and format documents, reports, and presentations - Screen calls, emails, and communication on behalf of the CEO - Assist in planning company events, meetings, and executive activities - Maintain office files, documents, and confidential records - Handle follow-ups, reminders, and action items to ensure smooth workflow - Liaise with internal departments and external stakeholders - Perform general office duties and administrative support as needed Required Skills: - Excellent written and verbal communication skills - Strong organizational and multitasking abilities - High proficiency in MS Office (Word, Excel, PowerPoint) and digital tools - Ability to maintain confidentiality and work under pressure

Addis Ababa

6 days left

Forward Logistics Technologies

Call Center Agent

Call Center Representative

time-icon

Full Time

2 - 3 yrs

1 Position


Bachelor's Degree in Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Handle inbound and outbound calls related to shipment inquiries, order status, and delivery updates - Track, trace, and monitor shipments in real time - Communicate with drivers, warehouse staff, and operations teams to ensure timely deliveries - Resolve customer complaints, delays, and logistics-related issues professionally - Create and update customer records and shipment data in the system - Provide product, service, and process information to customers - Escalate complex issues to the supervisor or logistics team when necessary - Maintain call logs and follow standard operating procedures (SOPs) Required Skills: - Good knowledge of shipping processes, delivery cycles, tracking systems, and logistics terminology - Strong communication skills (verbal and written - Good computer skills (CRM systems, tracking software, MS Office)

Addis Ababa

about 21 hours left

Moya Food Complex

Sales and Marketing Manager

Marketing Manager

time-icon

Full Time

5 yrs

1 Position


Bachelor’s Degree in Marketing, Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Develop and implement effective sales and marketing strategies to drive business growth - Lead and inspire sales and marketing teams to surpass revenue targets - Identify new market opportunities and build strong relationships with customers and distributors.

Addis Ababa

about 21 hours left

National Election Board of Ethiopia

Election Operations Planning Expert

Operation Manager

time-icon

Full Time

5 - 7 yrs

1 Position


MA or BA Degree in Management, Economics, Law, Project Management, Business Administration, Public Administration or in a related field of study with relevant work experience Duties and Responsibilities: - Preparation of election Operation plan and report - Preparation of election Operation schedule - Prepare voting papers and documents and monitors the purchase

Addis Ababa