Senior Customer Service Officer-Cash
Amhara Bank
Finance
Banking Management
Addis Ababa
3 years
1 Position
2025-06-27
to
2025-07-01
provide high quality customer service
Banking and Finance
Full Time
Share
Job Description
Purpose of the Job: To enhance customer satisfaction by handling front line customer service activities with due care and maximum efficiency ; increase the Branch’s resource mobilization effort by cross-selling the Bank’s products and services.
Generic Functions:
Enhance the strong business relationship with customers and cross sell the bank’s positive image to the community
Provide the concerned organ with timely, relevant, accurate, and complete reports on the plan performance
Demonstrate the Bank’s code of conduct at work places and time to be abide by the bank’s organizational culture
Provide services as per the service level agreement
Contribute to the bank’s profitability as per the target set
Engage in teamwork, collaboration, and transparency work practices
Adhere to internal control system and risk management program of the Bank
Specific Functions:
Engage and perform customer recruitment and account opening activities
Administer the Primary Vault dually with Branch Operation Manager/ Branch Manager
Receive, verify, lodge and withdraw cash to/from Primary and Secondary Vault
Receive or dispatch consignment of cash from/ to the Treasury
Distribute cash to the Customer Service Executives in the morning & during working hours
Authorizes transfer of cash from Vault to Cash and from Cash to Vault
Verify the daily cash receipts and cash bricks are in order, wrapped and initialed
Retrieve customer signatures, pictures and verify customers
Perform other duties as required
Job Requirement:
Qualification: BA in Banking & Finance, Accounting, Business Administration, Economics, Management, and any other related fields.
Experience: 3 years of experience in banking operation as CSO, CSR, CSE or related position.
How To Apply
Female applicants highly encouraged
Only shortlisted candidates will be communicated
Hard copy or physical applications will not be accepted
The Bank has the right to cancel the post advertised
Interested applicants fulfilling the above requirements are invited to apply within five (5) Consecutive days
Apply Via :THIS LINK
Fields Of Study
Banking and Finance
Skills Required
provide high quality customer service
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