We're looking for a friendly, enthusiastic, and highly organized Customer Service Representative to join our growing tour and travel company. In this role, you'll be the first point of contact for our valued customers, providing exceptional service and ensuring a smooth service from inquiry to post-trip follow-up.

Company Name: Right Way

Salary: Negotiable

Gender: Female

Required number: 2

Duties and Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely, professional, and courteous manner.

• Guide customers through the booking process, confirm reservations, and process payments accurately.

• Provide detailed information about our tour packages, destinations, itineraries, and travel requirements.

• Address and resolve customer complaints or concerns efficiently and empathetically, escalating complex issues when necessary.

• Process changes to existing bookings and handle cancellations in accordance with company policies.

• Accurately update and maintain customer information and interactions in our CRM system.

• Liaise with sales, operations, and marketing teams to ensure seamless customer experiences.

• Keep up-to-date on our tour offerings, promotions, and industry trends.

• Solicit customer feedback to help us improve our services.

Job Requirements:

• Education: 10th grade complete in a related field

• Experience: 0 years

Required Number

• Excellent interpersonal and language skills, especially fluent in English and Amharic;

• Ability to explain and persuade our company's clients

How to Apply:

Apply via Hahujobs Telegram Bot https://t.me/hahujobs_bot