Be in charge of the resort's activity during the night shift. Supervise and co-ordinate the shift activities at Front Office, acting as a liaison between guests and management to provide efficient, prompt, courteous, trouble-free, and proactive service to customers; hence maximizes rooms revenue and guest satisfaction. Be fluent in Front Office operation’s technology, aware of the resort’s possibilities and limitations, and understands all aspects of Resort management.  All work will be in line with the resort’s guidelines and business plan, the departmental business plan, and the Haile Resorts and Resorts corporate guidelines and service concepts.
He will compile, analyze, and respond to our guest feedback surveys and administer hotel efforts to maintain and/or improve the consistency of services that affect guest satisfaction and experience.

Job Requirements

• BA in Hotel and Tourism Management or a related field 

• 1-3 Years’ experience at the supervisory level 

• Computer literate and fluent in speaking & writing skills of the English language

• Proven job reliability and attention to detail.

• Proven track record,

• Strong managerial experience and qualities

• Excellent interpersonal, communication, and presentation skills

• Strong public relation skills

• Problem-solving skills

• Pleasing personality and positive attitude, and passion to serve.

• Good physical appearance

• Technology savvy.

How to Apply

Candidates meeting the above-required qualifications are invited to submit a copy of their CV, Educational Certificate and work experience, and other credentials to the HR Department Office by email through hryaya@haileresorts.com from July 01, 2025 up to July 07, 2025.