As an Executive Housekeeper, you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. An Executive Housekeeper/Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives.

Specific Objectives:

• Oversee housekeeping operations

• Oversee Laundry Operations

• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement

• Operate within departmental budgets through effective stock and cost controls and well managed schedules

• Set departmental targets and objectives, work schedules, budgets, and policies and procedures

• Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard

• Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork

• Ensure team members have an up-to-date knowledge of all room categories and amenities

• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers

• Ensure staffing levels cover business demands

• Ensure ongoing training

• Ensure communication meetings are conducted and post-meeting minutes generated

• Manage staff performance issues in compliance with company policies and procedures

• Recruit, manage, train and develop the Housekeeping/Laundry team

• Competent in property management systems

• Assist other departments wherever necessary

Job Requirements

• Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity

• A successful track record of managing a large team

• Degree or above in Hotel/Hospitality Management or any related field of study

• High level of commercial awareness and cost control capabilities

• Previous experience of managing a department and Profit and Loss account

• Excellent leadership, interpersonal and communication skills

• Committed to delivering high levels of customer service

• Ability to work under pressure

• IT proficiency

• Excellent grooming standards

• Flexibility to respond to a range of different work situations

• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office

• Strong organizational, budget management, and problem solving skills

• Strong communication skills

• A passion for delivering exceptional levels of guest service

• Familiar with Property Management Systems

How to Apply

Interested candidates who meet the qualifications can apply through one of the following methods:

 In-Person: Submit your CV to the Director of Human Resources, Hilton Addis Ababa
 Email: Send your application to  ADDHI_HRD@hilton.com.

Important: Mention the position title “Chief Steward” in the subject line of your email.

Deadline to Apply: July 09, 2025
Only shortlisted candidates will be contacted.