Job Expired

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Customer Support Specialist

East Africa Bottling Share Company - Coca Cola

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Business

Business Management

Addis Ababa

1 Position

2025-07-04

to

2025-07-15

Required Skills

provide high quality customer service

Fields of study

Business

Full Time

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Job Description

Duties and Responsibilities

  • Accurately capture and enter customer orders into the system from assigned regions in a timely manner.

  • Monitor distributor stock levels and proactively initiate replenishment to prevent out-of-stock situations.

  • Coordinate with the logistics team to ensure timely and complete delivery of customer orders.

  • Check credit customers’ account balances to confirm orders are within credit limits and support timely collections.

  • Respond to customer and distributor inquiries and complaints professionally, ensuring quick and effective resolution.

  • Provide administrative and operational support to the sales team to enable focus on frontline execution.

  • Prepare and share regular reports on order status, stock visibility, and customer support metrics.

  • Support capability-building initiatives and onboarding for distributors to enhance operational performance.

  • Collaborate with sales, finance, and logistics teams to ensure seamless execution and issue resolution.

Job Requirements

  • First Degree in business-related fields with a minimum of 3 years of experience in a customer support, sales coordination, or distributor management role, preferably within the FMCG sector.

  • Prior experience in a similar fast-paced commercial environment is an advantage.

  • Exposure to sales operations, order-to-cash processes, or customer engagement systems is highly desirable.

  • Strong communication skills with the ability to engage assertively and respectfully across internal teams and external partners.

  • Proven ability to analyze data and identify patterns in distributor performance, customer issues, and operational gaps.

  • Solid understanding of sales and distribution processes, with a keen awareness of customer service standards and market dynamics.

  • Customer-focused mindset, with a strong drive to meet service expectations and build long-term relationships with distributors and customers.

  • Highly organized with attention to detail and a proactive approach to issue resolution and process improvement.

How To Apply

  • If you are interested in the role, please apply using THIS LINK

Fields Of Study

Business

Skills Required

provide high quality customer service

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