Duties and Responsibilities

• Accurately capture and enter customer orders into the system from assigned regions in a timely manner.

• Monitor distributor stock levels and proactively initiate replenishment to prevent out-of-stock situations.

• Coordinate with the logistics team to ensure timely and complete delivery of customer orders.

• Check credit customers’ account balances to confirm orders are within credit limits and support timely collections.

• Respond to customer and distributor inquiries and complaints professionally, ensuring quick and effective resolution.

• Provide administrative and operational support to the sales team to enable focus on frontline execution.

• Prepare and share regular reports on order status, stock visibility, and customer support metrics.

• Support capability-building initiatives and onboarding for distributors to enhance operational performance.

• Collaborate with sales, finance, and logistics teams to ensure seamless execution and issue resolution.

Job Requirements

• First Degree in business-related fields with a minimum of 3 years of experience in a customer support, sales coordination, or distributor management role, preferably within the FMCG sector.

• Prior experience in a similar fast-paced commercial environment is an advantage.

• Exposure to sales operations, order-to-cash processes, or customer engagement systems is highly desirable.

• Strong communication skills with the ability to engage assertively and respectfully across internal teams and external partners.

• Proven ability to analyze data and identify patterns in distributor performance, customer issues, and operational gaps.

• Solid understanding of sales and distribution processes, with a keen awareness of customer service standards and market dynamics.

• Customer-focused mindset, with a strong drive to meet service expectations and build long-term relationships with distributors and customers.

• Highly organized with attention to detail and a proactive approach to issue resolution and process improvement.

How To Apply

• If you are interested in the role, please apply using THIS LINK